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(solved) Creator 2.6.2 getting error message on startup (Mac OS X)

Scheduled Pinned Locked Moved Qt Creator and other tools
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  • M Offline
    M Offline
    mzimmers
    wrote on 1 Feb 2013, 16:01 last edited by
    #1

    Specifically, plugin loader messages saying it can't load Help and UpdateInfo.

    Details for help message:

    bq. /Developer/Applications/Qt/Qt Creator.app/Contents/PlugIns/QtProject/libHelp.dylib: Cannot load library /Developer/Applications/Qt/Qt Creator.app/Contents/PlugIns/QtProject/libHelp.dylib: (dlopen(/Developer/Applications/Qt/Qt Creator.app/Contents/PlugIns/QtProject/libHelp.dylib, 5): Symbol not found: _kCFWebServicesProviderDefaultDisplayNameKey
    Referenced from: /Developer/Applications/Qt/Qt Creator.app/Contents/PlugIns/QtProject/../../Frameworks/QtWebKit.framework/Versions/5/QtWebKit
    Expected in: /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    in /Developer/Applications/Qt/Qt Creator.app/Contents/PlugIns/QtProject/../../Frameworks/QtWebKit.framework/Versions/5/QtWebKit)

    Details for UpdateInfo message:

    bq. Plugin initialization failed: Could not determine location of maintenance tool. Please check your installation if you did not enable this plugin manually.

    Regarding the help message, I'm not sure I know what it means by a symbol, but the file /Developer/Applications/Qt/Qt Creator.app/Contents/PlugIns/QtProject/libHelp.dylib is definitely present.

    Any ideas what's going on here? Thanks.

    EDIT: the help error message has magically gone away, but I'm still getting the UpdateInfo message.

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    • D Offline
      D Offline
      Dr D
      wrote on 22 Feb 2013, 18:54 last edited by
      #2

      Hi,

      Same problem over here. Tried disabling the firewall but to no avail.
      Got it working at work, though, no problem there... Windows 7 in both places.

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      • M Offline
        M Offline
        mzimmers
        wrote on 10 Mar 2013, 00:11 last edited by
        #3

        Any ideas, anyone?

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        • K Offline
          K Offline
          koahnig
          wrote on 10 Mar 2013, 13:02 last edited by
          #4

          Is a problem when you are starting qt creator?

          When yes, your title is perhaps a bit misleading and should be adjusted.

          Vote the answer(s) that helped you to solve your issue(s)

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          • M Offline
            M Offline
            mzimmers
            wrote on 10 Mar 2013, 14:23 last edited by
            #5

            Better?

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            • K Offline
              K Offline
              koahnig
              wrote on 10 Mar 2013, 15:34 last edited by
              #6

              Yes, much BETTER ;-)

              I think it fits more into "tools" then. Going to move it.

              Vote the answer(s) that helped you to solve your issue(s)

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              • Z Offline
                Z Offline
                ziller
                wrote on 11 Mar 2013, 08:27 last edited by
                #7

                [quote author="mzimmers" date="1359734460"]Specifically, plugin loader messages saying it can't load Help and UpdateInfo.

                Details for help message:

                bq. /Developer/Applications/Qt/Qt Creator.app/Contents/PlugIns/QtProject/libHelp.dylib: Cannot load library /Developer/Applications/Qt/Qt Creator.app/Contents/PlugIns/QtProject/libHelp.dylib: (dlopen(/Developer/Applications/Qt/Qt Creator.app/Contents/PlugIns/QtProject/libHelp.dylib, 5): Symbol not found: _kCFWebServicesProviderDefaultDisplayNameKey
                Referenced from: /Developer/Applications/Qt/Qt Creator.app/Contents/PlugIns/QtProject/../../Frameworks/QtWebKit.framework/Versions/5/QtWebKit
                Expected in: /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
                in /Developer/Applications/Qt/Qt Creator.app/Contents/PlugIns/QtProject/../../Frameworks/QtWebKit.framework/Versions/5/QtWebKit)
                [/quote]

                You are trying to run the stock Qt Creator binaries on Mac OS X 10.6, which is no longer supported (you can still compile and run Qt Creator on 10.6, but our binary packages do no longer work).

                [quote author="mzimmers" date="1359734460"]Details for UpdateInfo message:

                bq. Plugin initialization failed: Could not determine location of maintenance tool. Please check your installation if you did not enable this plugin manually.

                Regarding the help message, I'm not sure I know what it means by a symbol, but the file /Developer/Applications/Qt/Qt Creator.app/Contents/PlugIns/QtProject/libHelp.dylib is definitely present.

                Any ideas what's going on here? Thanks.

                EDIT: the help error message has magically gone away, but I'm still getting the UpdateInfo message.[/quote]

                The UpdateInfo plugin shouldn't be enabled for the Qt Creator-only binaries in the first place, please go to "Qt Creator > About Plugins" in Qt Creator's menu, and turn it off.

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                • M Offline
                  M Offline
                  mzimmers
                  wrote on 11 Mar 2013, 13:45 last edited by
                  #8

                  Thank you, Eike. That explains why the help error went away when I upgraded to 10.8.

                  Regarding the "About Plugins"...I have two entries for that in my menu. Any ideas why that is?

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                  • Z Offline
                    Z Offline
                    ziller
                    wrote on 11 Mar 2013, 14:13 last edited by
                    #9

                    [quote author="mzimmers" date="1363009526"]
                    Regarding the "About Plugins"...I have two entries for that in my menu. Any ideas why that is?[/quote]

                    Because you are using Qt5 which has such a bug :)
                    https://bugreports.qt-project.org/browse/QTCREATORBUG-8152
                    All entries should just work correctly though.

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                    • M Offline
                      M Offline
                      mzimmers
                      wrote on 11 Mar 2013, 14:16 last edited by
                      #10

                      Thank you again, Eike.

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