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Qt crash at installation

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  • JKSHJ JKSH

    Hi, and welcome!

    @Fasstaff said in Qt crash at installation:

    Does anyone have a solution ? Or an idea why it's happening ?

    I don't, sorry. I have installed Qt on many 64-bit Win 10 machines and I've never had the installer crash.

    What happens if you try on a different PC/laptop?

    F Offline
    F Offline
    Fasstaff
    wrote on last edited by
    #4

    @JKSH
    Hello Thanks for your answer.

    Yes, it is working an my laptop, though I want it on this computer, not the other one.
    So using the other one is not really an option.
    Could it be my firewall maybe ? or anything security wise ?

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    • hskoglundH Offline
      hskoglundH Offline
      hskoglund
      wrote on last edited by
      #5

      Hi, does it still crash if you try installing Qt to some location other than C:\Qt?

      F 1 Reply Last reply
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      • ODБOïO ODБOï

        @Fasstaff said in Qt crash at installation:

        Or an idea why it's happening ?

        try to see if something is reported in your windows event viewer just after the crash

        F Offline
        F Offline
        Fasstaff
        wrote on last edited by
        #6

        @LeLev

        Yeah, it does (never gone to look at that before)

        it says that : (It's in french though, ask if translation is necessary)

        Nom de l’application défaillante qt-unified-windows-x86-3.2.1-2-online.exe, version : 3.2.1.0, horodatage : 0x5e3a9b5c
        Nom du module défaillant : unknown, version : 0.0.0.0, horodatage : 0x00000000
        Code d’exception : 0xc0000005
        Décalage d’erreur : 0x00000000
        ID du processus défaillant : 0x4a3c
        Heure de début de l’application défaillante : 0x01d5e297a1d14c96
        Chemin d’accès de l’application défaillante : E:\Téléchargements\qt-unified-windows-x86-3.2.1-2-online.exe
        Chemin d’accès du module défaillant: unknown
        ID de rapport : 9ac2f3c2-ce73-4179-b936-7356413b2cc9
        Nom complet du package défaillant :
        ID de l’application relative au package défaillant :

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        • hskoglundH hskoglund

          Hi, does it still crash if you try installing Qt to some location other than C:\Qt?

          F Offline
          F Offline
          Fasstaff
          wrote on last edited by
          #7

          @hskoglund

          Hello,
          I'm trying to install it in my E: drive so yeah, it does

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          • hskoglundH Offline
            hskoglundH Offline
            hskoglund
            wrote on last edited by
            #8

            Ok let me rephrase the question: does it still crash if you try to install to C:\Qt?

            F 1 Reply Last reply
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            • hskoglundH hskoglund

              Ok let me rephrase the question: does it still crash if you try to install to C:\Qt?

              F Offline
              F Offline
              Fasstaff
              wrote on last edited by
              #9

              @hskoglund

              I just tried and yes it crash too

              1 Reply Last reply
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              • hskoglundH Offline
                hskoglundH Offline
                hskoglund
                wrote on last edited by
                #10

                Hmm it could be something hazardous in your PATH settings, you could try open a CMD window with the PATH temporarily set to empty:

                set path=
                E:\Téléchargements\qt-unified-windows-x86-3.2.1-2-online.exe
                
                F 2 Replies Last reply
                4
                • hskoglundH hskoglund

                  Hmm it could be something hazardous in your PATH settings, you could try open a CMD window with the PATH temporarily set to empty:

                  set path=
                  E:\Téléchargements\qt-unified-windows-x86-3.2.1-2-online.exe
                  
                  F Offline
                  F Offline
                  Fasstaff
                  wrote on last edited by
                  #11

                  @hskoglund Sorry for not knowing it, but what would setting a path do ?

                  JonBJ 1 Reply Last reply
                  0
                  • F Fasstaff

                    @hskoglund Sorry for not knowing it, but what would setting a path do ?

                    JonBJ Online
                    JonBJ Online
                    JonB
                    wrote on last edited by
                    #12

                    @Fasstaff
                    The code is clearing the path environment variable to try to ensure the installer doesn't try to load/run/find something elsewhere that it's not supposed to.

                    But it doesn't matter unless you try @hskoglund 2 lines (exactly as shown) in a Command Prompt. See if that makes it work or whether you have the same crash.

                    1 Reply Last reply
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                    • hskoglundH hskoglund

                      Hmm it could be something hazardous in your PATH settings, you could try open a CMD window with the PATH temporarily set to empty:

                      set path=
                      E:\Téléchargements\qt-unified-windows-x86-3.2.1-2-online.exe
                      
                      F Offline
                      F Offline
                      Fasstaff
                      wrote on last edited by Fasstaff
                      #13

                      @hskoglund
                      Oh, I don't know why but this solve my problem, thank you very very much !

                      Though, if possible, I would still like the explanation ^^

                      JKSHJ 1 Reply Last reply
                      0
                      • F Fasstaff

                        @hskoglund
                        Oh, I don't know why but this solve my problem, thank you very very much !

                        Though, if possible, I would still like the explanation ^^

                        JKSHJ Offline
                        JKSHJ Offline
                        JKSH
                        Moderators
                        wrote on last edited by JKSH
                        #14

                        @Fasstaff said in Qt crash at installation:

                        @hskoglund
                        Oh, I don't know why but this solve my problem, thank you very very much !

                        Great! Please mark this topic as "Solved" and mark his answer as "Correct Answer"

                        • Click "Topic Tools" -> "Mark Post as Solved"
                        • Click the triple dots (next to the answer) -> "Mark this post as the correct answer"

                        Though, if possible, I would still like the explanation ^^

                        The PATH is a list of folders. Windows tells your executable to find and load DLLs from the PATH folders.

                        If clearing the PATH stops a program from crashing, then you probably have a case of DLL Hell. One of the folders in your PATH probably contains DLLs that are incompatible with the Qt installer (for example, it might contain a different version of Qt DLLs)

                        For this reason, we should avoid adding items to the PATH unnecessarily (and we should design our software in a way that doesn't need to be put in the PATH)

                        Qt Doc Search for browsers: forum.qt.io/topic/35616/web-browser-extension-for-improved-doc-searches

                        F 1 Reply Last reply
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                        • JKSHJ JKSH

                          @Fasstaff said in Qt crash at installation:

                          @hskoglund
                          Oh, I don't know why but this solve my problem, thank you very very much !

                          Great! Please mark this topic as "Solved" and mark his answer as "Correct Answer"

                          • Click "Topic Tools" -> "Mark Post as Solved"
                          • Click the triple dots (next to the answer) -> "Mark this post as the correct answer"

                          Though, if possible, I would still like the explanation ^^

                          The PATH is a list of folders. Windows tells your executable to find and load DLLs from the PATH folders.

                          If clearing the PATH stops a program from crashing, then you probably have a case of DLL Hell. One of the folders in your PATH probably contains DLLs that are incompatible with the Qt installer (for example, it might contain a different version of Qt DLLs)

                          For this reason, we should avoid adding items to the PATH unnecessarily (and we should design our software in a way that doesn't need to be put in the PATH)

                          F Offline
                          F Offline
                          Fasstaff
                          wrote on last edited by
                          #15

                          @JKSH
                          Thank you very much for the explanation !
                          And yeah, marking the topic as solved !

                          1 Reply Last reply
                          0
                          • S Offline
                            S Offline
                            sunhouzi
                            wrote on last edited by
                            #16

                            i have same problem, and i try run set path in cmd:

                            set path=
                            qt-opensource-windows-x86-5.14.2.exe
                            but it still crash, also i try use online install, it same result crash on progress.

                            I try change install path to C or D, it still crash !

                            I Think the system have problem, but i upgrade to windows 11, it still cash !

                            this is system event log:

                            错误应用程序名称: qt-opensource-windows-x86-5.14.2.exe,版本: 3.2.2.0,时间戳: 0x5e673bc0
                            错误模块名称: unknown,版本: 0.0.0.0,时间戳: 0x00000000
                            异常代码: 0xc0000005
                            错误偏移量: 0x00000000
                            错误进程 ID: 0x5f48
                            错误应用程序启动时间: 0x01d7dad7a42aeffe
                            错误应用程序路径: D:\Download\EGDownloads\qt-opensource-windows-x86-5.14.2.exe
                            错误模块路径: unknown
                            报告 ID: 3e71d254-b3f0-491a-b111-88f38447180c
                            错误程序包全名:
                            错误程序包相对应用程序 ID:

                            1 Reply Last reply
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                            • S Offline
                              S Offline
                              sunhouzi
                              wrote on last edited by
                              #17

                              this is online install video : https://www.aliyundrive.com/s/fQaWGfPQyoK

                              this is offline install video : https://www.aliyundrive.com/s/EvfitA4LSz8

                              JKSHJ 1 Reply Last reply
                              0
                              • S sunhouzi

                                this is online install video : https://www.aliyundrive.com/s/fQaWGfPQyoK

                                this is offline install video : https://www.aliyundrive.com/s/EvfitA4LSz8

                                JKSHJ Offline
                                JKSHJ Offline
                                JKSH
                                Moderators
                                wrote on last edited by
                                #18

                                Hi, and welcome!

                                Do you have another PC? Can you try running the installer on a different PC?

                                @sunhouzi said in Qt crash at installation:

                                this is system event log:

                                Unfortunately, the log doesn't say what caused the crash.

                                this is online install video : https://www.aliyundrive.com/s/fQaWGfPQyoK

                                this is offline install video : https://www.aliyundrive.com/s/EvfitA4LSz8

                                The website is asking us to login. So, we are unable to view those videos.

                                Qt Doc Search for browsers: forum.qt.io/topic/35616/web-browser-extension-for-improved-doc-searches

                                S 1 Reply Last reply
                                0
                                • S Offline
                                  S Offline
                                  sunhouzi
                                  wrote on last edited by
                                  #19
                                  This post is deleted!
                                  JKSHJ 1 Reply Last reply
                                  0
                                  • JKSHJ JKSH

                                    Hi, and welcome!

                                    Do you have another PC? Can you try running the installer on a different PC?

                                    @sunhouzi said in Qt crash at installation:

                                    this is system event log:

                                    Unfortunately, the log doesn't say what caused the crash.

                                    this is online install video : https://www.aliyundrive.com/s/fQaWGfPQyoK

                                    this is offline install video : https://www.aliyundrive.com/s/EvfitA4LSz8

                                    The website is asking us to login. So, we are unable to view those videos.

                                    S Offline
                                    S Offline
                                    sunhouzi
                                    wrote on last edited by
                                    #20

                                    @JKSH another pc is no problem.

                                    i change video to this:

                                    install offline:
                                    file url : https://nas.devwiki.net/share.cgi?ssid=c9da18c98b6a4bc7b42dd0bcf8b63ad7
                                    play url : https://nas.devwiki.net/share.cgi?ssid=c9da18c98b6a4bc7b42dd0bcf8b63ad7&ep=&fid=c9da18c98b6a4bc7b42dd0bcf8b63ad7&open=normal

                                    install online :
                                    file url: https://nas.devwiki.net/share.cgi?ssid=a5e4278d69a94d11a0878112e9e179af
                                    play url: https://nas.devwiki.net/share.cgi?ssid=a5e4278d69a94d11a0878112e9e179af&ep=&fid=a5e4278d69a94d11a0878112e9e179af&open=normal

                                    1 Reply Last reply
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                                    • S sunhouzi

                                      This post is deleted!

                                      JKSHJ Offline
                                      JKSHJ Offline
                                      JKSH
                                      Moderators
                                      wrote on last edited by
                                      #21

                                      @sunhouzi said in Qt crash at installation:

                                      another pc is no problem.

                                      OK, can you try installing on another PC? Does it crash there?

                                      i change video

                                      Thanks. So the installer can start, but it crashes after you select the items you want to install. Unfortunately, I have never seen a crash at that step before, so I can't say what's causing it. My guess is that something in your OS settings (or antivirus settings) is interfering with the installer.

                                      Qt Doc Search for browsers: forum.qt.io/topic/35616/web-browser-extension-for-improved-doc-searches

                                      S 1 Reply Last reply
                                      0
                                      • JKSHJ JKSH

                                        @sunhouzi said in Qt crash at installation:

                                        another pc is no problem.

                                        OK, can you try installing on another PC? Does it crash there?

                                        i change video

                                        Thanks. So the installer can start, but it crashes after you select the items you want to install. Unfortunately, I have never seen a crash at that step before, so I can't say what's causing it. My guess is that something in your OS settings (or antivirus settings) is interfering with the installer.

                                        S Offline
                                        S Offline
                                        sunhouzi
                                        wrote on last edited by
                                        #22

                                        @JKSH i install qt in virtual box on crashed pc, install success.

                                        this is file url: https://nas.devwiki.net/share.cgi?ssid=19f1a596813e4e519cab791895e36f49
                                        this is play url : https://nas.devwiki.net/share.cgi?ssid=19f1a596813e4e519cab791895e36f49&ep=&fid=19f1a596813e4e519cab791895e36f49&open=normal

                                        JKSHJ 1 Reply Last reply
                                        0
                                        • S sunhouzi

                                          @JKSH i install qt in virtual box on crashed pc, install success.

                                          this is file url: https://nas.devwiki.net/share.cgi?ssid=19f1a596813e4e519cab791895e36f49
                                          this is play url : https://nas.devwiki.net/share.cgi?ssid=19f1a596813e4e519cab791895e36f49&ep=&fid=19f1a596813e4e519cab791895e36f49&open=normal

                                          JKSHJ Offline
                                          JKSHJ Offline
                                          JKSH
                                          Moderators
                                          wrote on last edited by
                                          #23

                                          @sunhouzi said in Qt crash at installation:

                                          i install qt in virtual box on crashed pc, install success.

                                          Great! Happy coding.

                                          Qt Doc Search for browsers: forum.qt.io/topic/35616/web-browser-extension-for-improved-doc-searches

                                          S 1 Reply Last reply
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