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Qt crash at installation

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  • F Fasstaff

    Hello,

    I have a problem; When I want to install any Qt version on my computer, the installation crash just at the beginning of the installation, the step after indicating the space storage that it will use, after pressing "install" without any error messages or anything.

    This is the first installation and it's on Win10, 64 bits version.

    Does anyone have a solution ? Or an idea why it's happening ?

    ODБOïO Offline
    ODБOïO Offline
    ODБOï
    wrote on last edited by ODБOï
    #3

    @Fasstaff said in Qt crash at installation:

    Or an idea why it's happening ?

    try to see if something is reported in your windows event viewer just after the crash

    F 1 Reply Last reply
    0
    • JKSHJ JKSH

      Hi, and welcome!

      @Fasstaff said in Qt crash at installation:

      Does anyone have a solution ? Or an idea why it's happening ?

      I don't, sorry. I have installed Qt on many 64-bit Win 10 machines and I've never had the installer crash.

      What happens if you try on a different PC/laptop?

      F Offline
      F Offline
      Fasstaff
      wrote on last edited by
      #4

      @JKSH
      Hello Thanks for your answer.

      Yes, it is working an my laptop, though I want it on this computer, not the other one.
      So using the other one is not really an option.
      Could it be my firewall maybe ? or anything security wise ?

      1 Reply Last reply
      0
      • hskoglundH Offline
        hskoglundH Offline
        hskoglund
        wrote on last edited by
        #5

        Hi, does it still crash if you try installing Qt to some location other than C:\Qt?

        F 1 Reply Last reply
        0
        • ODБOïO ODБOï

          @Fasstaff said in Qt crash at installation:

          Or an idea why it's happening ?

          try to see if something is reported in your windows event viewer just after the crash

          F Offline
          F Offline
          Fasstaff
          wrote on last edited by
          #6

          @LeLev

          Yeah, it does (never gone to look at that before)

          it says that : (It's in french though, ask if translation is necessary)

          Nom de l’application défaillante qt-unified-windows-x86-3.2.1-2-online.exe, version : 3.2.1.0, horodatage : 0x5e3a9b5c
          Nom du module défaillant : unknown, version : 0.0.0.0, horodatage : 0x00000000
          Code d’exception : 0xc0000005
          Décalage d’erreur : 0x00000000
          ID du processus défaillant : 0x4a3c
          Heure de début de l’application défaillante : 0x01d5e297a1d14c96
          Chemin d’accès de l’application défaillante : E:\Téléchargements\qt-unified-windows-x86-3.2.1-2-online.exe
          Chemin d’accès du module défaillant: unknown
          ID de rapport : 9ac2f3c2-ce73-4179-b936-7356413b2cc9
          Nom complet du package défaillant :
          ID de l’application relative au package défaillant :

          1 Reply Last reply
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          • hskoglundH hskoglund

            Hi, does it still crash if you try installing Qt to some location other than C:\Qt?

            F Offline
            F Offline
            Fasstaff
            wrote on last edited by
            #7

            @hskoglund

            Hello,
            I'm trying to install it in my E: drive so yeah, it does

            1 Reply Last reply
            0
            • hskoglundH Offline
              hskoglundH Offline
              hskoglund
              wrote on last edited by
              #8

              Ok let me rephrase the question: does it still crash if you try to install to C:\Qt?

              F 1 Reply Last reply
              0
              • hskoglundH hskoglund

                Ok let me rephrase the question: does it still crash if you try to install to C:\Qt?

                F Offline
                F Offline
                Fasstaff
                wrote on last edited by
                #9

                @hskoglund

                I just tried and yes it crash too

                1 Reply Last reply
                0
                • hskoglundH Offline
                  hskoglundH Offline
                  hskoglund
                  wrote on last edited by
                  #10

                  Hmm it could be something hazardous in your PATH settings, you could try open a CMD window with the PATH temporarily set to empty:

                  set path=
                  E:\Téléchargements\qt-unified-windows-x86-3.2.1-2-online.exe
                  
                  F 2 Replies Last reply
                  4
                  • hskoglundH hskoglund

                    Hmm it could be something hazardous in your PATH settings, you could try open a CMD window with the PATH temporarily set to empty:

                    set path=
                    E:\Téléchargements\qt-unified-windows-x86-3.2.1-2-online.exe
                    
                    F Offline
                    F Offline
                    Fasstaff
                    wrote on last edited by
                    #11

                    @hskoglund Sorry for not knowing it, but what would setting a path do ?

                    JonBJ 1 Reply Last reply
                    0
                    • F Fasstaff

                      @hskoglund Sorry for not knowing it, but what would setting a path do ?

                      JonBJ Online
                      JonBJ Online
                      JonB
                      wrote on last edited by
                      #12

                      @Fasstaff
                      The code is clearing the path environment variable to try to ensure the installer doesn't try to load/run/find something elsewhere that it's not supposed to.

                      But it doesn't matter unless you try @hskoglund 2 lines (exactly as shown) in a Command Prompt. See if that makes it work or whether you have the same crash.

                      1 Reply Last reply
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                      • hskoglundH hskoglund

                        Hmm it could be something hazardous in your PATH settings, you could try open a CMD window with the PATH temporarily set to empty:

                        set path=
                        E:\Téléchargements\qt-unified-windows-x86-3.2.1-2-online.exe
                        
                        F Offline
                        F Offline
                        Fasstaff
                        wrote on last edited by Fasstaff
                        #13

                        @hskoglund
                        Oh, I don't know why but this solve my problem, thank you very very much !

                        Though, if possible, I would still like the explanation ^^

                        JKSHJ 1 Reply Last reply
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                        • F Fasstaff

                          @hskoglund
                          Oh, I don't know why but this solve my problem, thank you very very much !

                          Though, if possible, I would still like the explanation ^^

                          JKSHJ Offline
                          JKSHJ Offline
                          JKSH
                          Moderators
                          wrote on last edited by JKSH
                          #14

                          @Fasstaff said in Qt crash at installation:

                          @hskoglund
                          Oh, I don't know why but this solve my problem, thank you very very much !

                          Great! Please mark this topic as "Solved" and mark his answer as "Correct Answer"

                          • Click "Topic Tools" -> "Mark Post as Solved"
                          • Click the triple dots (next to the answer) -> "Mark this post as the correct answer"

                          Though, if possible, I would still like the explanation ^^

                          The PATH is a list of folders. Windows tells your executable to find and load DLLs from the PATH folders.

                          If clearing the PATH stops a program from crashing, then you probably have a case of DLL Hell. One of the folders in your PATH probably contains DLLs that are incompatible with the Qt installer (for example, it might contain a different version of Qt DLLs)

                          For this reason, we should avoid adding items to the PATH unnecessarily (and we should design our software in a way that doesn't need to be put in the PATH)

                          Qt Doc Search for browsers: forum.qt.io/topic/35616/web-browser-extension-for-improved-doc-searches

                          F 1 Reply Last reply
                          2
                          • JKSHJ JKSH

                            @Fasstaff said in Qt crash at installation:

                            @hskoglund
                            Oh, I don't know why but this solve my problem, thank you very very much !

                            Great! Please mark this topic as "Solved" and mark his answer as "Correct Answer"

                            • Click "Topic Tools" -> "Mark Post as Solved"
                            • Click the triple dots (next to the answer) -> "Mark this post as the correct answer"

                            Though, if possible, I would still like the explanation ^^

                            The PATH is a list of folders. Windows tells your executable to find and load DLLs from the PATH folders.

                            If clearing the PATH stops a program from crashing, then you probably have a case of DLL Hell. One of the folders in your PATH probably contains DLLs that are incompatible with the Qt installer (for example, it might contain a different version of Qt DLLs)

                            For this reason, we should avoid adding items to the PATH unnecessarily (and we should design our software in a way that doesn't need to be put in the PATH)

                            F Offline
                            F Offline
                            Fasstaff
                            wrote on last edited by
                            #15

                            @JKSH
                            Thank you very much for the explanation !
                            And yeah, marking the topic as solved !

                            1 Reply Last reply
                            0
                            • S Offline
                              S Offline
                              sunhouzi
                              wrote on last edited by
                              #16

                              i have same problem, and i try run set path in cmd:

                              set path=
                              qt-opensource-windows-x86-5.14.2.exe
                              but it still crash, also i try use online install, it same result crash on progress.

                              I try change install path to C or D, it still crash !

                              I Think the system have problem, but i upgrade to windows 11, it still cash !

                              this is system event log:

                              错误应用程序名称: qt-opensource-windows-x86-5.14.2.exe,版本: 3.2.2.0,时间戳: 0x5e673bc0
                              错误模块名称: unknown,版本: 0.0.0.0,时间戳: 0x00000000
                              异常代码: 0xc0000005
                              错误偏移量: 0x00000000
                              错误进程 ID: 0x5f48
                              错误应用程序启动时间: 0x01d7dad7a42aeffe
                              错误应用程序路径: D:\Download\EGDownloads\qt-opensource-windows-x86-5.14.2.exe
                              错误模块路径: unknown
                              报告 ID: 3e71d254-b3f0-491a-b111-88f38447180c
                              错误程序包全名:
                              错误程序包相对应用程序 ID:

                              1 Reply Last reply
                              0
                              • S Offline
                                S Offline
                                sunhouzi
                                wrote on last edited by
                                #17

                                this is online install video : https://www.aliyundrive.com/s/fQaWGfPQyoK

                                this is offline install video : https://www.aliyundrive.com/s/EvfitA4LSz8

                                JKSHJ 1 Reply Last reply
                                0
                                • S sunhouzi

                                  this is online install video : https://www.aliyundrive.com/s/fQaWGfPQyoK

                                  this is offline install video : https://www.aliyundrive.com/s/EvfitA4LSz8

                                  JKSHJ Offline
                                  JKSHJ Offline
                                  JKSH
                                  Moderators
                                  wrote on last edited by
                                  #18

                                  Hi, and welcome!

                                  Do you have another PC? Can you try running the installer on a different PC?

                                  @sunhouzi said in Qt crash at installation:

                                  this is system event log:

                                  Unfortunately, the log doesn't say what caused the crash.

                                  this is online install video : https://www.aliyundrive.com/s/fQaWGfPQyoK

                                  this is offline install video : https://www.aliyundrive.com/s/EvfitA4LSz8

                                  The website is asking us to login. So, we are unable to view those videos.

                                  Qt Doc Search for browsers: forum.qt.io/topic/35616/web-browser-extension-for-improved-doc-searches

                                  S 1 Reply Last reply
                                  0
                                  • S Offline
                                    S Offline
                                    sunhouzi
                                    wrote on last edited by
                                    #19
                                    This post is deleted!
                                    JKSHJ 1 Reply Last reply
                                    0
                                    • JKSHJ JKSH

                                      Hi, and welcome!

                                      Do you have another PC? Can you try running the installer on a different PC?

                                      @sunhouzi said in Qt crash at installation:

                                      this is system event log:

                                      Unfortunately, the log doesn't say what caused the crash.

                                      this is online install video : https://www.aliyundrive.com/s/fQaWGfPQyoK

                                      this is offline install video : https://www.aliyundrive.com/s/EvfitA4LSz8

                                      The website is asking us to login. So, we are unable to view those videos.

                                      S Offline
                                      S Offline
                                      sunhouzi
                                      wrote on last edited by
                                      #20

                                      @JKSH another pc is no problem.

                                      i change video to this:

                                      install offline:
                                      file url : https://nas.devwiki.net/share.cgi?ssid=c9da18c98b6a4bc7b42dd0bcf8b63ad7
                                      play url : https://nas.devwiki.net/share.cgi?ssid=c9da18c98b6a4bc7b42dd0bcf8b63ad7&ep=&fid=c9da18c98b6a4bc7b42dd0bcf8b63ad7&open=normal

                                      install online :
                                      file url: https://nas.devwiki.net/share.cgi?ssid=a5e4278d69a94d11a0878112e9e179af
                                      play url: https://nas.devwiki.net/share.cgi?ssid=a5e4278d69a94d11a0878112e9e179af&ep=&fid=a5e4278d69a94d11a0878112e9e179af&open=normal

                                      1 Reply Last reply
                                      0
                                      • S sunhouzi

                                        This post is deleted!

                                        JKSHJ Offline
                                        JKSHJ Offline
                                        JKSH
                                        Moderators
                                        wrote on last edited by
                                        #21

                                        @sunhouzi said in Qt crash at installation:

                                        another pc is no problem.

                                        OK, can you try installing on another PC? Does it crash there?

                                        i change video

                                        Thanks. So the installer can start, but it crashes after you select the items you want to install. Unfortunately, I have never seen a crash at that step before, so I can't say what's causing it. My guess is that something in your OS settings (or antivirus settings) is interfering with the installer.

                                        Qt Doc Search for browsers: forum.qt.io/topic/35616/web-browser-extension-for-improved-doc-searches

                                        S 1 Reply Last reply
                                        0
                                        • JKSHJ JKSH

                                          @sunhouzi said in Qt crash at installation:

                                          another pc is no problem.

                                          OK, can you try installing on another PC? Does it crash there?

                                          i change video

                                          Thanks. So the installer can start, but it crashes after you select the items you want to install. Unfortunately, I have never seen a crash at that step before, so I can't say what's causing it. My guess is that something in your OS settings (or antivirus settings) is interfering with the installer.

                                          S Offline
                                          S Offline
                                          sunhouzi
                                          wrote on last edited by
                                          #22

                                          @JKSH i install qt in virtual box on crashed pc, install success.

                                          this is file url: https://nas.devwiki.net/share.cgi?ssid=19f1a596813e4e519cab791895e36f49
                                          this is play url : https://nas.devwiki.net/share.cgi?ssid=19f1a596813e4e519cab791895e36f49&ep=&fid=19f1a596813e4e519cab791895e36f49&open=normal

                                          JKSHJ 1 Reply Last reply
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