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Error "The procedure entry point CreateEvent could not be located" during installation of Qt C++ application on Windows 10

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  • JonBJ JonB

    @jsulm , @Tusharn
    Are you sure this is a deployment issue? I have not used windeployqt. But api-ms-win-core-synch-l1-2-0.dll is a Windows system DLL, my initial thought is that windeployqt would not include/deploy this, it is expected to be on the system? But I may be mistaken here... :)

    jsulmJ Offline
    jsulmJ Offline
    jsulm
    Lifetime Qt Champion
    wrote on last edited by
    #9

    @JonB I guess you're right :-)

    https://forum.qt.io/topic/113070/qt-code-of-conduct

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    • jsulmJ jsulm

      @JonB I guess you're right :-)

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      ChrisW67
      wrote on last edited by
      #10

      This file (and friends) is supposed to be a standard part of a Windows 10 install. The file can be present but not be properly registered or missing some other dependency. This might be a case where sfc /scannow from an Administrator command prompt/Powershell on the target machine helps. (This was a standard file in Windows 7 and 8, which discounts the failed upgrade idea a bit.)

      Another option would be to download and install the latest version of all the Microsoft Visual C++ Redistributable packages. It is possible that one of these will replace or update the missing DLLS.

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      • jsulmJ jsulm

        @Tusharn Please read what @Pl45m4 wrote

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        Tusharn
        wrote on last edited by
        #11

        @jsulm yes

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        • JonBJ JonB

          @Tusharn
          To clarify: did you copy & paste the error message? You are sure it names CreateEvent, spelled like that, and not, say, CreateEventW?

          Also, do you compile to generate a 64- or 32-bit executable?

          UPDATE
          Oh, I see you posted a screenshot clearly showing CreateEventW, it's vitally important you put that in your text, not CreateEvent, to provide help accurately.

          In that case, I have a suspicion: could the Windows 10 machine where this happens have been previously upgraded from Windows 7 to 10?

          Assuming that is true, I believe this is an issue with the target machine, not with Qt or deployment. Have a read of https://answers.microsoft.com/en-us/windows/forum/all/entry-point-not-found-when-winsows7-upgrade-to/90da2fb1-1f8e-4ee7-9109-a4c96c829db1. I think in some shape or form you have a missing/incorrect Windows system DLL on the target, and need to address that somehow.

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          Tusharn
          wrote on last edited by
          #12

          @JonB still getting same error after install the application in windows 10 where qt not installed

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          • hskoglundH Online
            hskoglundH Online
            hskoglund
            wrote on last edited by
            #13

            Hi, since you get the same error both for both MinGW and MSVC compilers, are you sure the PC you are trying to install your app to is really running Windows 10 and not Windows 7?

            To check, please click the start button and type winver and Enter

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            • hskoglundH hskoglund

              Hi, since you get the same error both for both MinGW and MSVC compilers, are you sure the PC you are trying to install your app to is really running Windows 10 and not Windows 7?

              To check, please click the start button and type winver and Enter

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              Tusharn
              wrote on last edited by
              #14

              @hskoglund running Windows 10 sir

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              • hskoglundH Online
                hskoglundH Online
                hskoglund
                wrote on last edited by
                #15

                But the screenshot you posted at the top ("... - Entry Point Not Found.... "), also looks very much as a screenshot from a Windows 7 desktop :-)

                JonBJ 1 Reply Last reply
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                • hskoglundH hskoglund

                  But the screenshot you posted at the top ("... - Entry Point Not Found.... "), also looks very much as a screenshot from a Windows 7 desktop :-)

                  JonBJ Offline
                  JonBJ Offline
                  JonB
                  wrote on last edited by JonB
                  #16

                  @hskoglund said in Error "The procedure entry point CreateEvent could not be located" during installation of Qt C++ application on Windows 10:

                  also looks very much as a screenshot from a Windows 7 desktop :-)

                  That's an interesting observation :)

                  @Tusharn
                  It might be really helpful if you can find a another machine to try installing on. If you have access to a different Windows 10 and/or 11 (preferably not upgraded from 7!) I would try on those. We need to establish whether it's just the current target machine which has the issue.

                  Also did you ever try @ChrisW67's sfc /scannow?

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                  • hskoglundH Online
                    hskoglundH Online
                    hskoglund
                    wrote on last edited by hskoglund
                    #17

                    Another indication that the screenshot is from a Windows 7 PC: that error dialog "... - Entry Point Not Found" still gave you information about which .dll that failed to export that symbol (i.e. api-ms-win-core-synch-l1-2-0.dll)

                    But Windows 10 (and Windows 11 etc.) instead, for the same error, states which file (usually an .exe) that failed to import the symbol. So if this really was a Windows 10 desktop, the error message should have been:
                    "The procedure entry point CreateEventW could not be located in the dynamic link library Elab_license_otp.exe"

                    BTW: I think this is regression since it still says: "dynamic link library" :-(

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                    • JonBJ JonB

                      @hskoglund said in Error "The procedure entry point CreateEvent could not be located" during installation of Qt C++ application on Windows 10:

                      also looks very much as a screenshot from a Windows 7 desktop :-)

                      That's an interesting observation :)

                      @Tusharn
                      It might be really helpful if you can find a another machine to try installing on. If you have access to a different Windows 10 and/or 11 (preferably not upgraded from 7!) I would try on those. We need to establish whether it's just the current target machine which has the issue.

                      Also did you ever try @ChrisW67's sfc /scannow?

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                      Tusharn
                      wrote on last edited by
                      #18

                      @JonB yes sir i tried sfc/scannow .

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                      • hskoglundH hskoglund

                        Another indication that the screenshot is from a Windows 7 PC: that error dialog "... - Entry Point Not Found" still gave you information about which .dll that failed to export that symbol (i.e. api-ms-win-core-synch-l1-2-0.dll)

                        But Windows 10 (and Windows 11 etc.) instead, for the same error, states which file (usually an .exe) that failed to import the symbol. So if this really was a Windows 10 desktop, the error message should have been:
                        "The procedure entry point CreateEventW could not be located in the dynamic link library Elab_license_otp.exe"

                        BTW: I think this is regression since it still says: "dynamic link library" :-(

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                        Tusharn
                        wrote on last edited by
                        #19

                        @hskoglund Yes sir i installed the application on windows 7 and after installation i got this error when i run the application and also i did it on windows 10 but getting same error.

                        JonBJ 1 Reply Last reply
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                        • hskoglundH Online
                          hskoglundH Online
                          hskoglund
                          wrote on last edited by
                          #20

                          Could you post a screenshot of that error from the Windows 10 PC?

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                          • hskoglundH hskoglund

                            Could you post a screenshot of that error from the Windows 10 PC?

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                            Tusharn
                            wrote on last edited by
                            #21

                            @hskoglund No sir i will post

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                            • T Tusharn

                              @hskoglund Yes sir i installed the application on windows 7 and after installation i got this error when i run the application and also i did it on windows 10 but getting same error.

                              JonBJ Offline
                              JonBJ Offline
                              JonB
                              wrote on last edited by
                              #22

                              @Tusharn said in Error "The procedure entry point CreateEvent could not be located" during installation of Qt C++ application on Windows 10:

                              @hskoglund Yes sir i installed the application on windows 7 and after installation i got this error when i run the application and also i did it on windows 10 but getting same error.

                              I no longer understand. Your first post states "during the installation process on the target Windows 10 machine", your screenshot (according to @hskoglund) shows Windows 7, and now you seem to say you did install on Windows 7 after all. It is difficult to be sure what you are saying.

                              At this point you need to:

                              • Write the absolute minimal Qt program, 10 lines long.
                              • Build for Release.
                              • Use windeployqt to create an installable image.
                              • Install on a Windows 10+ machine, preferably one which has not been upgraded from Windows 7.
                              • And if possible install on more than one machine, to rule out something on that machine being the issue.

                              You can see that people are running out of useful ideas to help. You can Google for

                              The procedure entry point CreateEventW could not be located in the dynamic link library api-ms-win-core-synch-l1-2-0.dll

                              as I have done, there are a couple of hits.

                              If your development machine runs the same Windows version as the one with that error you could find where api-ms-win-core-synch-l1-2-0.dll is on both machines, compare the date/size/versions of those two, run Dependencies on both to see if the "bad" one is missing dependency.

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                              • JonBJ JonB

                                @Tusharn said in Error "The procedure entry point CreateEvent could not be located" during installation of Qt C++ application on Windows 10:

                                @hskoglund Yes sir i installed the application on windows 7 and after installation i got this error when i run the application and also i did it on windows 10 but getting same error.

                                I no longer understand. Your first post states "during the installation process on the target Windows 10 machine", your screenshot (according to @hskoglund) shows Windows 7, and now you seem to say you did install on Windows 7 after all. It is difficult to be sure what you are saying.

                                At this point you need to:

                                • Write the absolute minimal Qt program, 10 lines long.
                                • Build for Release.
                                • Use windeployqt to create an installable image.
                                • Install on a Windows 10+ machine, preferably one which has not been upgraded from Windows 7.
                                • And if possible install on more than one machine, to rule out something on that machine being the issue.

                                You can see that people are running out of useful ideas to help. You can Google for

                                The procedure entry point CreateEventW could not be located in the dynamic link library api-ms-win-core-synch-l1-2-0.dll

                                as I have done, there are a couple of hits.

                                If your development machine runs the same Windows version as the one with that error you could find where api-ms-win-core-synch-l1-2-0.dll is on both machines, compare the date/size/versions of those two, run Dependencies on both to see if the "bad" one is missing dependency.

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                                Tusharn
                                wrote on last edited by
                                #23

                                @JonB Thanks sir i will try as you said

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                                • hskoglundH hskoglund

                                  Could you post a screenshot of that error from the Windows 10 PC?

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                                  Tusharn
                                  wrote on last edited by
                                  #24

                                  @hskoglund
                                  Hello
                                  As you said PF screenshot of error getting on windows 10 pc , where as file mention in error is available in directory.

                                  90ae0e39-fce9-4509-9b4f-099bbe5cb229-image.png

                                  JonBJ 1 Reply Last reply
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                                  • T Tusharn

                                    @hskoglund
                                    Hello
                                    As you said PF screenshot of error getting on windows 10 pc , where as file mention in error is available in directory.

                                    90ae0e39-fce9-4509-9b4f-099bbe5cb229-image.png

                                    JonBJ Offline
                                    JonBJ Offline
                                    JonB
                                    wrote on last edited by JonB
                                    #25

                                    @Tusharn
                                    While it is true that I cannot spot why you get this error message given the directory's contents, this is a quite different error message from the one you said you get, you show at the top and we have been discussing throughout this topic. Why are you now getting a different message if you said Win 10 gave you the original message? Is this a different Win 10 machine from the one you said produced the first error? It is difficult to help when you report one thing and then show something different.....

                                    It is possible that you could get the latest error message if the named DLL is missing one of its dependencies. You might like to load up the Windows Dependencies tool to examine this.

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                                    • hskoglundH Online
                                      hskoglundH Online
                                      hskoglund
                                      wrote on last edited by
                                      #26

                                      Hi, just guessing but that missing dll error can occur if your app for example starts a printout and that Windows 10 PC has a older (perhaps not Qt) installation of MinGW that lacks libgcc_s_seh-1.dll and that other MinGW is in ithe path environment variable.

                                      To check, try building a simple app, say the Calculator Example using your MinGW 6.5.1. Then use the same windeployqt procedure you did for Elab_license_otp.exe and try the Calculator app on that Windows 10 PC.

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                                      • hskoglundH hskoglund

                                        Hi, just guessing but that missing dll error can occur if your app for example starts a printout and that Windows 10 PC has a older (perhaps not Qt) installation of MinGW that lacks libgcc_s_seh-1.dll and that other MinGW is in ithe path environment variable.

                                        To check, try building a simple app, say the Calculator Example using your MinGW 6.5.1. Then use the same windeployqt procedure you did for Elab_license_otp.exe and try the Calculator app on that Windows 10 PC.

                                        T Offline
                                        T Offline
                                        Tusharn
                                        wrote on last edited by
                                        #27

                                        @hskoglund now i am run application on windows 7 & 10. I tried as you said but getting same error.

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                                        • hskoglundH Online
                                          hskoglundH Online
                                          hskoglund
                                          wrote on last edited by
                                          #28

                                          If you try the same Calculator example app again, but this time built with Qt 6.4.3 MSVC2019, do you get the same error?

                                          1 Reply Last reply
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