I can't use the Qt online installer

umizzz

when I open the Qt online installer
input my email and password then click login button
the installer showed "an internal error occupied" but I can use the internet, what's wrong?
plz help me

Alex-SE

Same here, looks like the servers got an issue. my.qt.io doesn't work either.

victor_g

I also have the same issue. I have tried using the online installer and the maintenance tool and they are both unable to get me to login to Qt.

timafaer

I also get the same message: Internal server error occured

umizzz

anyone solve this issue? so hard...

timafaer

@umizzz I think the server's down.

victor_g

I hope they fix this issue ASAP

JKSH

The server is down: https://downdetector.com/status/heroku/

victor_g

@JKSH said in I can't use the Qt online installer:

The server is down: https://downdetector.com/status/heroku/

A fallback would have been appreciated.

AlGrenadine

https://bugreports.qt.io/browse/QTBUG-137512

horatb

I would suggest that this issue demonstrates the potential value of a complete offline installer. QT used to offer a full offline installer that included everything needed to begin working. Examples, qmake, documentation, etc. were all included. I would love to see the return of a complete offline installer (the current offline installer lacks numerous features). While the online installer does provide the latest / greatest and offers licensing checks, it is a more brittle solution that can lead to problems such as this. I certainly hope this issue is resolved soon and many thanks to the QT team for their hard work!

SGaist

@horatb offline installers are still available to commercial customers. But I get your point.

As for issue resolution, it highly depends on Heroku's capacity to fix the issue(s) they are currently experiencing.