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Installer immediately crashes

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  • N Offline
    N Offline
    newqtdev
    wrote on last edited by newqtdev
    #1

    To preface, I am new to Qt and Windows development. I installed Qt 5.15.0 and realized I had the wrong version. I could not find an uninstaller so I just nuked the entire Qt/ directory (in hindsight, I realize this was a very bad idea. I just learned about the Windows programs -> uninstaller which I plan on using in the future). Then I tried to reinstall Qt, and no matter what installer I use, even the 5.15 installer, results in the installer immediately crashing. As soon as I hit "Install" after putting in license information and choosing my add-ons, I can't even hit "Show Details" because the installer immediately says "Not Responding" and just crashes.

    I have tried installing as an administrator, rebooting, removing any trace of any Qt file I can find, even removing anything Qt in the registry to no avail. Anyone ever experience something like this? I imagine there must be some remnant from my initial install remaining causing this.

    I tried attaching a debugger to the executable and the exception it catches is this: Exception thrown at 0x00000000 in qt-enterprise....exe: 0xC0000005: Access violation executing location 0x00000000.

    jsulmJ 1 Reply Last reply
    0
    • N newqtdev

      To preface, I am new to Qt and Windows development. I installed Qt 5.15.0 and realized I had the wrong version. I could not find an uninstaller so I just nuked the entire Qt/ directory (in hindsight, I realize this was a very bad idea. I just learned about the Windows programs -> uninstaller which I plan on using in the future). Then I tried to reinstall Qt, and no matter what installer I use, even the 5.15 installer, results in the installer immediately crashing. As soon as I hit "Install" after putting in license information and choosing my add-ons, I can't even hit "Show Details" because the installer immediately says "Not Responding" and just crashes.

      I have tried installing as an administrator, rebooting, removing any trace of any Qt file I can find, even removing anything Qt in the registry to no avail. Anyone ever experience something like this? I imagine there must be some remnant from my initial install remaining causing this.

      I tried attaching a debugger to the executable and the exception it catches is this: Exception thrown at 0x00000000 in qt-enterprise....exe: 0xC0000005: Access violation executing location 0x00000000.

      jsulmJ Offline
      jsulmJ Offline
      jsulm
      Lifetime Qt Champion
      wrote on last edited by
      #2

      @newqtdev It looks like you have a commercial license? If that is the case you can also contact QtCompany directly and ask for support.

      https://forum.qt.io/topic/113070/qt-code-of-conduct

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