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Linux online installer fails: Network Error, ssl cert problem

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  • P Offline
    P Offline
    poncho524
    wrote on last edited by
    #1

    I'm using qt-unified-linux-x86_64-4.1.0-online.run on linux,
    and right away it fails with

    [5] Warning: Qt Account settings file [/home/xxx/.local/share/Qt/qtaccount.ini] does not exist.
    [5] Warning: Could not find Qt Account.
    [81] Warning: No QtAccount credentials found. Please login via the maintenance tool of the SDK.
    [600] Warning: LicenseManager: Ssl error:  "The root certificate of the certificate chain is self-signed, and untrusted"
    [600] Warning: Network error: [ QNetworkReply::SslHandshakeFailedError ] "Failed to connect to server. Check your network connection and try again."
    [600] Warning: Failed to connect to server. Check your network connection and try again.
    

    What can i try?

    A 1 Reply Last reply
    1
    • P Offline
      P Offline
      poncho524
      wrote on last edited by
      #9

      alright, found the issue.

      Somehow some certs in /etc/ssl/certs got messed up by another package install.

      I ran

      sudo update-ca-certificates -f
      

      and all is well.

      jsulmJ P 2 Replies Last reply
      4
      • P poncho524

        I'm using qt-unified-linux-x86_64-4.1.0-online.run on linux,
        and right away it fails with

        [5] Warning: Qt Account settings file [/home/xxx/.local/share/Qt/qtaccount.ini] does not exist.
        [5] Warning: Could not find Qt Account.
        [81] Warning: No QtAccount credentials found. Please login via the maintenance tool of the SDK.
        [600] Warning: LicenseManager: Ssl error:  "The root certificate of the certificate chain is self-signed, and untrusted"
        [600] Warning: Network error: [ QNetworkReply::SslHandshakeFailedError ] "Failed to connect to server. Check your network connection and try again."
        [600] Warning: Failed to connect to server. Check your network connection and try again.
        

        What can i try?

        A Offline
        A Offline
        Anonymous_Banned275
        wrote on last edited by
        #2

        @poncho524
        Qt is open source however you have to have an account.

        From some very early "justifications" for having an account - "Qt is using it to keep track of profitability ".

        P 1 Reply Last reply
        0
        • A Anonymous_Banned275

          @poncho524
          Qt is open source however you have to have an account.

          From some very early "justifications" for having an account - "Qt is using it to keep track of profitability ".

          P Offline
          P Offline
          poncho524
          wrote on last edited by
          #3

          @AnneRanch said in Linux online installer fails: Network Error, ssl cert problem:

          @poncho524
          Qt is open source however you have to have an account.

          From some very early "justifications" for having an account - "Qt is using it to keep track of profitability ".

          I dont think this is the issue. it never promts for a login, it immediately gives this error.

          A 1 Reply Last reply
          0
          • P poncho524

            @AnneRanch said in Linux online installer fails: Network Error, ssl cert problem:

            @poncho524
            Qt is open source however you have to have an account.

            From some very early "justifications" for having an account - "Qt is using it to keep track of profitability ".

            I dont think this is the issue. it never promts for a login, it immediately gives this error.

            A Offline
            A Offline
            Anonymous_Banned275
            wrote on last edited by
            #4

            @poncho524 Odd, because the error points to "missing account" .
            Can you post a screen shot BEFORE you activate the form?

            P 1 Reply Last reply
            0
            • A Anonymous_Banned275

              @poncho524 Odd, because the error points to "missing account" .
              Can you post a screen shot BEFORE you activate the form?

              P Offline
              P Offline
              poncho524
              wrote on last edited by
              #5

              the problem has more to do with the "network error" than the account.

              This is a fresh install of Mint. fresh download of the installer.

              the error happens immediately

              Screenshot_2021-04-20_21-28-07.png

              jsulmJ 1 Reply Last reply
              0
              • P poncho524

                the problem has more to do with the "network error" than the account.

                This is a fresh install of Mint. fresh download of the installer.

                the error happens immediately

                Screenshot_2021-04-20_21-28-07.png

                jsulmJ Offline
                jsulmJ Offline
                jsulm
                Lifetime Qt Champion
                wrote on last edited by
                #6

                @poncho524 You can try to add another repository - click on the button in the left bottom corner for that. A list of repositories is available here: https://download.qt.io/static/mirrorlist/

                https://forum.qt.io/topic/113070/qt-code-of-conduct

                1 Reply Last reply
                1
                • P Offline
                  P Offline
                  poncho524
                  wrote on last edited by
                  #7

                  No go.
                  The SSL error happens when trying to connect to the License Server

                  [618549] Warning: LicenseManager: Ssl error:  "The root certificate of the certificate chain is self-signed, and untrusted"
                  [618549] Warning: Network error: [ QNetworkReply::SslHandshakeFailedError ] "Failed to connect to server. Check your network connection and try again."
                  [618549] Warning: Failed to connect to server. Check your network connection and try again.
                  

                  Is no one else having this problem? Its not like my computer is outofdate or a weird install. I'm not using a proxy that inserts its own Cert.

                  1 Reply Last reply
                  0
                  • P Offline
                    P Offline
                    poncho524
                    wrote on last edited by
                    #8

                    Where does the installer look for root ca certs?

                    1 Reply Last reply
                    0
                    • P Offline
                      P Offline
                      poncho524
                      wrote on last edited by
                      #9

                      alright, found the issue.

                      Somehow some certs in /etc/ssl/certs got messed up by another package install.

                      I ran

                      sudo update-ca-certificates -f
                      

                      and all is well.

                      jsulmJ P 2 Replies Last reply
                      4
                      • P poncho524

                        alright, found the issue.

                        Somehow some certs in /etc/ssl/certs got messed up by another package install.

                        I ran

                        sudo update-ca-certificates -f
                        

                        and all is well.

                        jsulmJ Offline
                        jsulmJ Offline
                        jsulm
                        Lifetime Qt Champion
                        wrote on last edited by
                        #10

                        @poncho524 Thanks for posting the solution!

                        https://forum.qt.io/topic/113070/qt-code-of-conduct

                        1 Reply Last reply
                        0
                        • P poncho524

                          alright, found the issue.

                          Somehow some certs in /etc/ssl/certs got messed up by another package install.

                          I ran

                          sudo update-ca-certificates -f
                          

                          and all is well.

                          P Offline
                          P Offline
                          PradeepChinnasamy
                          wrote on last edited by
                          #11

                          Hi @poncho524 , I got the same error but running this command does not resolve this issue .

                          [2483] Warning: LicenseManager: Ssl error:  "The root certificate of the certificate chain is self-signed, and untrusted"
                          [6501] Warning: Network error: [ QNetworkReply::InternalServerError ] "Failed to connect to server. Check your network connection and try again."
                          [6501] Warning: Failed to connect to server. Check your network connection and try again.
                          

                          what could be the problem ? any other solution ?

                          1 Reply Last reply
                          0

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