Linux online installer fails: Network Error, ssl cert problem

poncho524

I'm using qt-unified-linux-x86_64-4.1.0-online.run on linux,
and right away it fails with

[5] Warning: Qt Account settings file [/home/xxx/.local/share/Qt/qtaccount.ini] does not exist.
[5] Warning: Could not find Qt Account.
[81] Warning: No QtAccount credentials found. Please login via the maintenance tool of the SDK.
[600] Warning: LicenseManager: Ssl error:  "The root certificate of the certificate chain is self-signed, and untrusted"
[600] Warning: Network error: [ QNetworkReply::SslHandshakeFailedError ] "Failed to connect to server. Check your network connection and try again."
[600] Warning: Failed to connect to server. Check your network connection and try again.

What can i try?

poncho524

alright, found the issue.

Somehow some certs in /etc/ssl/certs got messed up by another package install.

I ran

sudo update-ca-certificates -f

and all is well.

Anonymous_Banned275

@poncho524
Qt is open source however you have to have an account.

From some very early "justifications" for having an account - "Qt is using it to keep track of profitability ".

poncho524

@AnneRanch said in Linux online installer fails: Network Error, ssl cert problem:

@poncho524
Qt is open source however you have to have an account.

From some very early "justifications" for having an account - "Qt is using it to keep track of profitability ".

I dont think this is the issue. it never promts for a login, it immediately gives this error.

Anonymous_Banned275

@poncho524 Odd, because the error points to "missing account" .
Can you post a screen shot BEFORE you activate the form?

poncho524

the problem has more to do with the "network error" than the account.

This is a fresh install of Mint. fresh download of the installer.

the error happens immediately

jsulm

@poncho524 You can try to add another repository - click on the button in the left bottom corner for that. A list of repositories is available here: https://download.qt.io/static/mirrorlist/

poncho524

No go.
The SSL error happens when trying to connect to the License Server

[618549] Warning: LicenseManager: Ssl error:  "The root certificate of the certificate chain is self-signed, and untrusted"
[618549] Warning: Network error: [ QNetworkReply::SslHandshakeFailedError ] "Failed to connect to server. Check your network connection and try again."
[618549] Warning: Failed to connect to server. Check your network connection and try again.

Is no one else having this problem? Its not like my computer is outofdate or a weird install. I'm not using a proxy that inserts its own Cert.

poncho524

Where does the installer look for root ca certs?

poncho524

alright, found the issue.

Somehow some certs in /etc/ssl/certs got messed up by another package install.

I ran

sudo update-ca-certificates -f

and all is well.

jsulm

@poncho524 Thanks for posting the solution!

PradeepChinnasamy

Hi @poncho524 , I got the same error but running this command does not resolve this issue .

[2483] Warning: LicenseManager: Ssl error:  "The root certificate of the certificate chain is self-signed, and untrusted"
[6501] Warning: Network error: [ QNetworkReply::InternalServerError ] "Failed to connect to server. Check your network connection and try again."
[6501] Warning: Failed to connect to server. Check your network connection and try again.

what could be the problem ? any other solution ?