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Error during uninstallation process

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  • U Offline
    U Offline
    user2301
    wrote on last edited by user2301
    #1

    I am using QtIFW-3.1.1 binarycreator.exe to create online custom installer. When I try to uninstall , I get the following error. I am not sure from where this error pop up message is coming from. How to debug this or suppress the error message. How to ignore this error in the code? I do not want to display this pop error message to the user. No clue how to proceed further.

    0_1559730254321_error_uninstall.PNG

    jsulmJ 1 Reply Last reply
    0
    • U user2301

      I am using QtIFW-3.1.1 binarycreator.exe to create online custom installer. When I try to uninstall , I get the following error. I am not sure from where this error pop up message is coming from. How to debug this or suppress the error message. How to ignore this error in the code? I do not want to display this pop error message to the user. No clue how to proceed further.

      0_1559730254321_error_uninstall.PNG

      jsulmJ Offline
      jsulmJ Offline
      jsulm
      Lifetime Qt Champion
      wrote on last edited by jsulm
      #2

      @user2301 Did you try to click on "Show Details" button (before error appears) to see what is going on when this error appears?

      https://forum.qt.io/topic/113070/qt-code-of-conduct

      U 1 Reply Last reply
      0
      • jsulmJ jsulm

        @user2301 Did you try to click on "Show Details" button (before error appears) to see what is going on when this error appears?

        U Offline
        U Offline
        user2301
        wrote on last edited by
        #3

        @jsulm Yes. I tried. But is shows nothing

        0_1559733589743_fcb048c2-b2c9-4f05-9c18-f4db9c6063f1-image.png

        1 Reply Last reply
        0
        • I Offline
          I Offline
          iieklund
          wrote on last edited by
          #4

          Hi @user2301 ,

          hard to say what causes this error dialog without knowing specific details?

          I would first check the installscript.qs files, are you using those for control scripting?
          Try to run the installer executable from command line with "--verbose" to see more traces.

          U 2 Replies Last reply
          0
          • I iieklund

            Hi @user2301 ,

            hard to say what causes this error dialog without knowing specific details?

            I would first check the installscript.qs files, are you using those for control scripting?
            Try to run the installer executable from command line with "--verbose" to see more traces.

            U Offline
            U Offline
            user2301
            wrote on last edited by user2301
            #5

            @iieklund I am not sure. After upgrading to latest IFW Version: 3.1.1, built with Qt 5.9.5.. I am getting this uninstall error.

            0_1560773929670_f98c5eef-f4fb-4f17-b080-585292f16535-image.png

            I 1 Reply Last reply
            0
            • U user2301

              @iieklund I am not sure. After upgrading to latest IFW Version: 3.1.1, built with Qt 5.9.5.. I am getting this uninstall error.

              0_1560773929670_f98c5eef-f4fb-4f17-b080-585292f16535-image.png

              I Offline
              I Offline
              iieklund
              wrote on last edited by
              #6

              @Katja-Marttila, any ideas?

              1 Reply Last reply
              0
              • I iieklund

                Hi @user2301 ,

                hard to say what causes this error dialog without knowing specific details?

                I would first check the installscript.qs files, are you using those for control scripting?
                Try to run the installer executable from command line with "--verbose" to see more traces.

                U Offline
                U Offline
                user2301
                wrote on last edited by
                #7

                @iieklund As a workaround, I added the following line to controller script

                installer.autoRejectMessageBoxes();
                installer.setMessageBoxAutomaticAnswer("installationErrorWithRetry", QMessageBox.Ignore);
                
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