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Error trying to install Qt on Windows

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  • S Offline
    S Offline
    samhoppo1
    wrote on last edited by samhoppo1
    #8

    I have Win7 SP1, and the latest directx drivers at that link and nothing in the 'bios' is decreasing my video memory.
    what makes you focus on video memory, video card etc as opposed to anything else?

    1 Reply Last reply
    0
    • hskoglundH Offline
      hskoglundH Offline
      hskoglund
      wrote on last edited by
      #9

      Just guessing, but usually video/opengl is the culprit when QtCreator crashes in ig7icd32.dll.

      1 Reply Last reply
      1
      • hskoglundH Offline
        hskoglundH Offline
        hskoglund
        wrote on last edited by
        #10

        Oh one other test, if you launch Qt Creator from a CMD window: qtcreator -help
        do you get a help display or another crash?

        1 Reply Last reply
        1
        • S Offline
          S Offline
          samhoppo1
          wrote on last edited by
          #11

          I get a crash

          1 Reply Last reply
          0
          • hskoglundH Offline
            hskoglundH Offline
            hskoglund
            wrote on last edited by
            #12

            Hmm, also if you have an antivirus program running, try disabling it.

            1 Reply Last reply
            3
            • S Offline
              S Offline
              samhoppo1
              wrote on last edited by
              #13

              thanks, I just tried safe mode and qt creator started fine, so it's probably something starting up that is causing the issue. I did install a bunch of anti-malware, it'll take some fiddling but I should find it and then i'll report back.

              jsulmJ 1 Reply Last reply
              0
              • S Offline
                S Offline
                samhoppo1
                wrote on last edited by
                #14

                okay.. I have found a workaround. I created a new user account and qtcreator opens there no error.
                Thanks

                aha_1980A 1 Reply Last reply
                2
                • S samhoppo1

                  okay.. I have found a workaround. I created a new user account and qtcreator opens there no error.
                  Thanks

                  aha_1980A Offline
                  aha_1980A Offline
                  aha_1980
                  Lifetime Qt Champion
                  wrote on last edited by
                  #15

                  @samhoppo1 said in error trying to install qt on windows:

                  okay.. I have found a workaround. I created a new user account and qtcreator opens there no error.
                  Thanks

                  In this case you should compare the PATH environment variable for both users. it may be QtCreator loads some incompatible DLLs and is crashing therefore.

                  Qt has to stay free or it will die.

                  S 1 Reply Last reply
                  1
                  • aha_1980A aha_1980

                    @samhoppo1 said in error trying to install qt on windows:

                    okay.. I have found a workaround. I created a new user account and qtcreator opens there no error.
                    Thanks

                    In this case you should compare the PATH environment variable for both users. it may be QtCreator loads some incompatible DLLs and is crashing therefore.

                    S Offline
                    S Offline
                    samhoppo1
                    wrote on last edited by
                    #16

                    @aha_1980 Going back to the user account with the issue, I see it's not the PATH variable. I have tried a PATH of the absolute minimum, the win7 default. PATH=C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem and it crashes the same.

                    1 Reply Last reply
                    0
                    • S samhoppo1

                      thanks, I just tried safe mode and qt creator started fine, so it's probably something starting up that is causing the issue. I did install a bunch of anti-malware, it'll take some fiddling but I should find it and then i'll report back.

                      jsulmJ Offline
                      jsulmJ Offline
                      jsulm
                      Lifetime Qt Champion
                      wrote on last edited by
                      #17

                      @samhoppo1 said in error trying to install qt on windows:

                      I did install a bunch of anti-malware

                      That could be the issue. Why do you need a bunch of anti-malware? One virus scanner is actually enough. Too many anti-malware tools do not make your machine more secure but add problems and can be even less secure (as such tools often have issues as well).

                      https://forum.qt.io/topic/113070/qt-code-of-conduct

                      1 Reply Last reply
                      0
                      • S Offline
                        S Offline
                        samhoppo1
                        wrote on last edited by samhoppo1
                        #18

                        The anti-malware I installed isn't the issue. I just tried removing it and the issue remains. I had some malware on my computer recently just before I ever tried QT, and I installed 3 antl-malware programs to let them all scan and remove anything. I wanted to make sure any malware was gone. Anyhow, the anti-malware I installed was not the issue. I can see in my list of installed programs there were 3 anti-malware programs that I installed. I just tried removing each one and restarting and trying to run QT, and having removed all 3, and restarted, QT still gives that error. So the anti-malware software wasn't /isn't the issue. Though clearly something specific to the main profile/user account that I use, is the issue, but we don't know what.

                        aha_1980A jsulmJ JonBJ 3 Replies Last reply
                        0
                        • S samhoppo1

                          The anti-malware I installed isn't the issue. I just tried removing it and the issue remains. I had some malware on my computer recently just before I ever tried QT, and I installed 3 antl-malware programs to let them all scan and remove anything. I wanted to make sure any malware was gone. Anyhow, the anti-malware I installed was not the issue. I can see in my list of installed programs there were 3 anti-malware programs that I installed. I just tried removing each one and restarting and trying to run QT, and having removed all 3, and restarted, QT still gives that error. So the anti-malware software wasn't /isn't the issue. Though clearly something specific to the main profile/user account that I use, is the issue, but we don't know what.

                          aha_1980A Offline
                          aha_1980A Offline
                          aha_1980
                          Lifetime Qt Champion
                          wrote on last edited by
                          #19

                          @samhoppo1 said in error trying to install qt on windows:

                          I had some malware on my computer recently just before I ever tried QT

                          That alone would be a good reason (for me) to completely erase Windows and re-install from scratch.

                          As you see, you have problems that other users don't have; you (and us) invest a lot of time in this. Wouldn't it be faster to start from the beginning?

                          BTW: You should boot your computer from a Anti-Virus CD like [1] and do a scan from there.

                          [1] https://www.heise.de/download/product/desinfect-71642

                          Qt has to stay free or it will die.

                          1 Reply Last reply
                          2
                          • S samhoppo1

                            The anti-malware I installed isn't the issue. I just tried removing it and the issue remains. I had some malware on my computer recently just before I ever tried QT, and I installed 3 antl-malware programs to let them all scan and remove anything. I wanted to make sure any malware was gone. Anyhow, the anti-malware I installed was not the issue. I can see in my list of installed programs there were 3 anti-malware programs that I installed. I just tried removing each one and restarting and trying to run QT, and having removed all 3, and restarted, QT still gives that error. So the anti-malware software wasn't /isn't the issue. Though clearly something specific to the main profile/user account that I use, is the issue, but we don't know what.

                            jsulmJ Offline
                            jsulmJ Offline
                            jsulm
                            Lifetime Qt Champion
                            wrote on last edited by
                            #20

                            @samhoppo1 Installing 3 anti-malware applications isn't a solution if your machine is already infected. You can never be sure these applications will find everything and clean your machine. As @aha_1980 suggested you should wipe your machine and reinstall.

                            https://forum.qt.io/topic/113070/qt-code-of-conduct

                            1 Reply Last reply
                            1
                            • S Offline
                              S Offline
                              samhoppo1
                              wrote on last edited by samhoppo1
                              #21

                              Scans showing that my computer doesn't have malware is sufficient for my security, and i'm not asking here about malware. Reinstalling windows and the many software applications I use, isn't something i'll be doing for a while as I don't have all the ISOs and executables in one place.

                              For now I will simply use the new user account that QT works from, that I created to get QT to work. QT does work on my computer from the new user account that I made just for it.

                              I think possibly, regarding the ig7icd32.dll that people often get, and where the solution is usually perhaps to update the intel hd4000 graphics driver. My graphics driver is 64bit. So maybe it doesn't update the ig7icd32.dll file

                              Is there perhaps a 64bit QT Creator for Windows that uses the ig7icd64.dll file?

                              My graphics driver probably installed the latest ig7icd64.dll file which miht not help the issue of qtcreator reading the ig7icd32.dll file

                              It's possible that my 32 files are being left not up to date because my graphics driver is 64bit. And because qt is reading the 32bit one.

                              C:>dir ig7icd??.dll /s/b/p
                              C:\Windows\System32\ig7icd64.dll
                              C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_neutral_3daeca3838e011e0\ig7icd32.dll
                              C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_neutral_3daeca3838e011e0\ig7icd64.dll
                              C:\Windows\System32\DriverStore\FileRepository\kit44642.inf_amd64_neutral_41131c359f1b5758\ig7icd32.dll
                              C:\Windows\System32\DriverStore\FileRepository\kit44642.inf_amd64_neutral_41131c359f1b5758\ig7icd64.dll
                              C:\Windows\SysWOW64\ig7icd32.dll

                              C:\blah>dir C:\Windows\System32\ig7icd64.dll | find "/"
                              18/05/2017 03:11 PM 8,530,944 ig7icd64.dll

                              C:\blah>dir C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_neutral_3daeca3838e011e0\ig7icd32.dll | find "/"
                              18/05/2017 03:11 PM 6,518,272 ig7icd32.dll

                              C:\blah>dir C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_neutral_3daeca3838e011e0\ig7icd64.dll | find "/"
                              18/05/2017 03:11 PM 8,530,944 ig7icd64.dll

                              C:\blah>dir C:\Windows\System32\DriverStore\FileRepository\kit44642.inf_amd64_neutral_41131c359f1b5758\ig7icd32.dll | find "/"
                              31/08/2013 02:18 AM 13,024,768 ig7icd32.dll

                              C:\blah>dir C:\Windows\System32\DriverStore\FileRepository\kit44642.inf_amd64_neutral_41131c359f1b5758\ig7icd64.dll | find "/"
                              31/08/2013 02:18 AM 17,226,240 ig7icd64.dll

                              C:\blah>dir C:\Windows\SysWOW64\ig7icd32.dll | find "/"
                              18/05/2017 03:11 PM 6,518,272 ig7icd32.dll

                              Or maybe it's something worth trying anyway, Is there a 64bit QT Creator for Windows?

                              mrjjM JKSHJ 2 Replies Last reply
                              0
                              • S samhoppo1

                                Scans showing that my computer doesn't have malware is sufficient for my security, and i'm not asking here about malware. Reinstalling windows and the many software applications I use, isn't something i'll be doing for a while as I don't have all the ISOs and executables in one place.

                                For now I will simply use the new user account that QT works from, that I created to get QT to work. QT does work on my computer from the new user account that I made just for it.

                                I think possibly, regarding the ig7icd32.dll that people often get, and where the solution is usually perhaps to update the intel hd4000 graphics driver. My graphics driver is 64bit. So maybe it doesn't update the ig7icd32.dll file

                                Is there perhaps a 64bit QT Creator for Windows that uses the ig7icd64.dll file?

                                My graphics driver probably installed the latest ig7icd64.dll file which miht not help the issue of qtcreator reading the ig7icd32.dll file

                                It's possible that my 32 files are being left not up to date because my graphics driver is 64bit. And because qt is reading the 32bit one.

                                C:>dir ig7icd??.dll /s/b/p
                                C:\Windows\System32\ig7icd64.dll
                                C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_neutral_3daeca3838e011e0\ig7icd32.dll
                                C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_neutral_3daeca3838e011e0\ig7icd64.dll
                                C:\Windows\System32\DriverStore\FileRepository\kit44642.inf_amd64_neutral_41131c359f1b5758\ig7icd32.dll
                                C:\Windows\System32\DriverStore\FileRepository\kit44642.inf_amd64_neutral_41131c359f1b5758\ig7icd64.dll
                                C:\Windows\SysWOW64\ig7icd32.dll

                                C:\blah>dir C:\Windows\System32\ig7icd64.dll | find "/"
                                18/05/2017 03:11 PM 8,530,944 ig7icd64.dll

                                C:\blah>dir C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_neutral_3daeca3838e011e0\ig7icd32.dll | find "/"
                                18/05/2017 03:11 PM 6,518,272 ig7icd32.dll

                                C:\blah>dir C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_neutral_3daeca3838e011e0\ig7icd64.dll | find "/"
                                18/05/2017 03:11 PM 8,530,944 ig7icd64.dll

                                C:\blah>dir C:\Windows\System32\DriverStore\FileRepository\kit44642.inf_amd64_neutral_41131c359f1b5758\ig7icd32.dll | find "/"
                                31/08/2013 02:18 AM 13,024,768 ig7icd32.dll

                                C:\blah>dir C:\Windows\System32\DriverStore\FileRepository\kit44642.inf_amd64_neutral_41131c359f1b5758\ig7icd64.dll | find "/"
                                31/08/2013 02:18 AM 17,226,240 ig7icd64.dll

                                C:\blah>dir C:\Windows\SysWOW64\ig7icd32.dll | find "/"
                                18/05/2017 03:11 PM 6,518,272 ig7icd32.dll

                                Or maybe it's something worth trying anyway, Is there a 64bit QT Creator for Windows?

                                mrjjM Offline
                                mrjjM Offline
                                mrjj
                                Lifetime Qt Champion
                                wrote on last edited by mrjj
                                #22

                                @samhoppo1
                                Hi,
                                nope. as far as i know QtCreator on windows is 32 bit.

                                1 Reply Last reply
                                1
                                • S samhoppo1

                                  Scans showing that my computer doesn't have malware is sufficient for my security, and i'm not asking here about malware. Reinstalling windows and the many software applications I use, isn't something i'll be doing for a while as I don't have all the ISOs and executables in one place.

                                  For now I will simply use the new user account that QT works from, that I created to get QT to work. QT does work on my computer from the new user account that I made just for it.

                                  I think possibly, regarding the ig7icd32.dll that people often get, and where the solution is usually perhaps to update the intel hd4000 graphics driver. My graphics driver is 64bit. So maybe it doesn't update the ig7icd32.dll file

                                  Is there perhaps a 64bit QT Creator for Windows that uses the ig7icd64.dll file?

                                  My graphics driver probably installed the latest ig7icd64.dll file which miht not help the issue of qtcreator reading the ig7icd32.dll file

                                  It's possible that my 32 files are being left not up to date because my graphics driver is 64bit. And because qt is reading the 32bit one.

                                  C:>dir ig7icd??.dll /s/b/p
                                  C:\Windows\System32\ig7icd64.dll
                                  C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_neutral_3daeca3838e011e0\ig7icd32.dll
                                  C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_neutral_3daeca3838e011e0\ig7icd64.dll
                                  C:\Windows\System32\DriverStore\FileRepository\kit44642.inf_amd64_neutral_41131c359f1b5758\ig7icd32.dll
                                  C:\Windows\System32\DriverStore\FileRepository\kit44642.inf_amd64_neutral_41131c359f1b5758\ig7icd64.dll
                                  C:\Windows\SysWOW64\ig7icd32.dll

                                  C:\blah>dir C:\Windows\System32\ig7icd64.dll | find "/"
                                  18/05/2017 03:11 PM 8,530,944 ig7icd64.dll

                                  C:\blah>dir C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_neutral_3daeca3838e011e0\ig7icd32.dll | find "/"
                                  18/05/2017 03:11 PM 6,518,272 ig7icd32.dll

                                  C:\blah>dir C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_neutral_3daeca3838e011e0\ig7icd64.dll | find "/"
                                  18/05/2017 03:11 PM 8,530,944 ig7icd64.dll

                                  C:\blah>dir C:\Windows\System32\DriverStore\FileRepository\kit44642.inf_amd64_neutral_41131c359f1b5758\ig7icd32.dll | find "/"
                                  31/08/2013 02:18 AM 13,024,768 ig7icd32.dll

                                  C:\blah>dir C:\Windows\System32\DriverStore\FileRepository\kit44642.inf_amd64_neutral_41131c359f1b5758\ig7icd64.dll | find "/"
                                  31/08/2013 02:18 AM 17,226,240 ig7icd64.dll

                                  C:\blah>dir C:\Windows\SysWOW64\ig7icd32.dll | find "/"
                                  18/05/2017 03:11 PM 6,518,272 ig7icd32.dll

                                  Or maybe it's something worth trying anyway, Is there a 64bit QT Creator for Windows?

                                  JKSHJ Offline
                                  JKSHJ Offline
                                  JKSH
                                  Moderators
                                  wrote on last edited by
                                  #23

                                  @samhoppo1 said in Error trying to install Qt on Windows:

                                  My graphics driver is 64bit. So maybe it doesn't update the ig7icd32.dll file

                                  I doubt that's the issue, because your new account would use the same drivers as your old account. However, your new account can run Qt Creator without crashing.

                                  Qt Doc Search for browsers: forum.qt.io/topic/35616/web-browser-extension-for-improved-doc-searches

                                  1 Reply Last reply
                                  3
                                  • hskoglundH Offline
                                    hskoglundH Offline
                                    hskoglund
                                    wrote on last edited by
                                    #24

                                    Hi, think @JKSH is right, that ig7icd32.dll is shown in the crash report is a red herring and that the real reason for crashing is due to some other dll.

                                    1 Reply Last reply
                                    0
                                    • S samhoppo1

                                      The anti-malware I installed isn't the issue. I just tried removing it and the issue remains. I had some malware on my computer recently just before I ever tried QT, and I installed 3 antl-malware programs to let them all scan and remove anything. I wanted to make sure any malware was gone. Anyhow, the anti-malware I installed was not the issue. I can see in my list of installed programs there were 3 anti-malware programs that I installed. I just tried removing each one and restarting and trying to run QT, and having removed all 3, and restarted, QT still gives that error. So the anti-malware software wasn't /isn't the issue. Though clearly something specific to the main profile/user account that I use, is the issue, but we don't know what.

                                      JonBJ Offline
                                      JonBJ Offline
                                      JonB
                                      wrote on last edited by
                                      #25

                                      @samhoppo1 said in Error trying to install Qt on Windows:

                                      Though clearly something specific to the main profile/user account that I use, is the issue, but we don't know what.

                                      My experience (from helping others) is that once Windoze has corrupted your user profile --- for whatever reason and in whatever respect --- everything is kaput till you create another profile to use, and nothing on-line actually helps you properly recover the old profile. My 2 cents.

                                      1 Reply Last reply
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