Problem with Qt installer UI

[SGaist]

Hi and welcome to devnet,

That's a pretty good question... Does it also happen with other Qt applications ?

[panic]

@SGaist It also happens with Qt online insatller qt-unified-linux-x64-3.0.0-online.run, but other Qt Applications, like WPS Office, WizNote runs without problem.

[SGaist]

Can you start it from the console ? That might give more clues about what is happening.

[panic]

@SGaist Here is the log of running ./qt-opensource-linux-x64-5.9.1.run --verbose, with my email address replaced

IFW Version: 3.0.0, built with Qt 5.9.0.
Build date: Jun 20 2017
Installer Framework SHA1: 62b3864
[0] Language: en-US
[0] Arguments: ./qt-opensource-linux-x64-5.9.1.run, --verbose
[0] Operations sanity check succeeded.
[2] Reading Qt Account settings from disk: "/home/ty/.local/share/Qt/qtaccount.ini"
[2] QtAccount information:
[2] Login completed: false
[2] Email: "my_email_address_replaced@gmail.com"
[2] Email verified: true
[2] Total number of licenses: 0
[2] Account type: 4
[2] Resource tree:
[2]      :/translations
[2]      :/translations/da.qm
[2]      :/translations/de.qm
[2]      :/translations/en.qm
[3]      :/translations/es.qm
[3]      :/translations/fr.qm
[3]      :/translations/ja.qm
[3]      :/translations/it.qm
[3]      :/translations/pl.qm
[3]      :/translations/ru.qm
[3]      :/translations/qt_da.qm
[3]      :/translations/qt_de.qm
[3]      :/translations/qt_en.qm
[3]      :/translations/qt_es.qm
[3]      :/translations/qt_fr.qm
[3]      :/translations/qt_ja.qm
[3]      :/translations/qt_it.qm
[3]      :/translations/qt_pl.qm
[3]      :/translations/qt_ru.qm
[3]      :/translations/zh_CN.qm
[3]      :/translations/qt_zh_CN.qm
[3]      :/certificates
[3]      :/certificates/DigiCertCA.crt
[3]      :/certificates/DigiCertHighAssuranceEVRootCA.crt
[3]      :/certificates/client.crt
[3]      :/certificates/client.key
[3]      :/files-to-patch-macx-emb-arm-qt5
[3]      :/files-to-patch-windows
[3]      :/files-to-patch-linux-emb-arm-qt5
[3]      :/files-to-patch-windows-emb-arm
[3]      :/files-to-patch-linux-qt5
[3]      :/files-to-patch-windows-qt5
[3]      :/files-to-patch-linux-emb-arm
[3]      :/files-to-patch-windows-emb-arm-qt5
[3]      :/files-to-patch-macx
[3]      :/files-to-patch-macx-qt5
[3]      :/files-to-patch-linux
[3]      :/uninstall.png
[3]      :/installer.png
[3]      :/installer.ico
[3]      :/keepinstalled.png
[3]      :/installer.icns
[3]      :/install.png
[3]      :/keepuninstalled.png
[5]      :/metadata
[5]      :/metadata/qt
[5]      :/metadata/qt/installscript.qs
[5]      :/metadata/qt.591.doc.qtremoteobjects
[5]      :/metadata/qt.591.doc.qtremoteobjects/installscript.qs
[5]      :/metadata/qt.591.doc.qtvirtualkeyboard
[5]      :/metadata/qt.591.doc.qtvirtualkeyboard/installscript.qs
[5]      :/metadata/qt.591.qtdatavis3d.gcc_64
[5]      :/metadata/qt.591.qtdatavis3d.gcc_64/installscript.qs
[5]      :/metadata/qt.tools.qtcreator
[5]      :/metadata/qt.tools.qtcreator/launchqtcreatorcheckboxform.ui
[5]      :/metadata/qt.tools.qtcreator/associatecommonfiletypesform.ui
[5]      :/metadata/qt.tools.qtcreator/installscript.qs
[5]      :/metadata/qt.591.doc.qtpurchasing
[5]      :/metadata/qt.591.doc.qtpurchasing/installscript.qs
[5]      :/metadata/qt.591.qtremoteobjects.gcc_64
[5]      :/metadata/qt.591.qtremoteobjects.gcc_64/installscript.qs
[5]      :/metadata/qt.591.qtspeech.android_x86
[5]      :/metadata/qt.591.qtspeech.android_x86/installscript.qs
[5]      :/metadata/qt.591.qtwebengine.gcc_64
[5]      :/metadata/qt.591.qtwebengine.gcc_64/installscript.qs
[5]      :/metadata/qt.591.doc.qtcharts
[5]      :/metadata/qt.591.doc.qtcharts/installscript.qs
[5]      :/metadata/qt.591.doc.qtspeech
[5]      :/metadata/qt.591.doc.qtspeech/installscript.qs
[5]      :/metadata/qt.591.qtspeech.gcc_64
[5]      :/metadata/qt.591.qtspeech.gcc_64/installscript.qs
[5]      :/metadata/qt.591.doc.qtscript
[5]      :/metadata/qt.591.doc.qtscript/installscript.qs
[5]      :/metadata/qt.license.lgpl
[5]      :/metadata/qt.license.lgpl/LICENSE
[5]      :/metadata/qt.591.qtpurchasing.gcc_64
[5]      :/metadata/qt.591.qtpurchasing.gcc_64/installscript.qs
[5]      :/metadata/qt.591.qtcharts.gcc_64
[5]      :/metadata/qt.591.qtcharts.gcc_64/installscript.qs
[5]      :/metadata/qt.591.gcc_64
[5]      :/metadata/qt.591.gcc_64/installscript.qs
[5]      :/metadata/qt.591.qtscript.gcc_64
[5]      :/metadata/qt.591.qtscript.gcc_64/installscript.qs
[5]      :/metadata/qt.591.doc.qtdatavis3d
[5]      :/metadata/qt.591.doc.qtdatavis3d/installscript.qs
[5]      :/metadata/qt.591.qtpurchasing.android_x86
[5]      :/metadata/qt.591.qtpurchasing.android_x86/installscript.qs
[6]      :/metadata/qt.591.qtremoteobjects.android_armv7
[6]      :/metadata/qt.591.qtremoteobjects.android_armv7/installscript.qs
[6]      :/metadata/config
[6]      :/metadata/config/config-internal.ini
[6]      :/metadata/installer-config
[6]      :/metadata/installer-config/watermark_linux_png.png
[6]      :/metadata/installer-config/config.xml
[6]      :/metadata/installer-config/logo-small.png
[6]      :/metadata/qt.591.doc.qtwebengine
[6]      :/metadata/qt.591.doc.qtwebengine/installscript.qs
[6]      :/metadata/qt.tools
[6]      :/metadata/qt.tools/installscript.qs
[6]      :/metadata/qt.591.qtcharts.android_x86
[6]      :/metadata/qt.591.qtcharts.android_x86/installscript.qs
[6]      :/metadata/qt.591
[6]      :/metadata/qt.591/installscript.qs
[6]      :/metadata/qt.591.qtnetworkauth.gcc_64
[6]      :/metadata/qt.591.qtnetworkauth.gcc_64/installscript.qs
[6]      :/metadata/qt.591.doc
[6]      :/metadata/qt.591.doc/installscript.qs
[6]      :/metadata/qt.591.src
[6]      :/metadata/qt.591.src/installscript.qs
[6]      :/metadata/qt.591.qtscript.android_x86
[6]      :/metadata/qt.591.qtscript.android_x86/installscript.qs
[6]      :/metadata/qt.591.qtdatavis3d.android_armv7
[6]      :/metadata/qt.591.qtdatavis3d.android_armv7/installscript.qs
[6]      :/metadata/Updates.xml
[6]      :/metadata/qt.591.doc.qtnetworkauth
[6]      :/metadata/qt.591.doc.qtnetworkauth/installscript.qs
[6]      :/metadata/qt.591.android_x86
[6]      :/metadata/qt.591.android_x86/installscript.qs
[6]      :/metadata/qt.591.qtpurchasing.android_armv7
[6]      :/metadata/qt.591.qtpurchasing.android_armv7/installscript.qs
[6]      :/metadata/qt.license.python
[6]      :/metadata/qt.license.python/LICENSE.PYTHON
[6]      :/metadata/qt.591.qtdatavis3d.android_x86
[6]      :/metadata/qt.591.qtdatavis3d.android_x86/installscript.qs
[6]      :/metadata/qt.591.qtnetworkauth.android_x86
[6]      :/metadata/qt.591.qtnetworkauth.android_x86/installscript.qs
[6]      :/metadata/qt.591.examples
[6]      :/metadata/qt.591.examples/installscript.qs
[6]      :/metadata/rccprojectOm4938.qrc
[6]      :/metadata/qt.591.qtremoteobjects.android_x86
[6]      :/metadata/qt.591.qtremoteobjects.android_x86/installscript.qs
[6]      :/metadata/qt.591.qtnetworkauth.android_armv7
[6]      :/metadata/qt.591.qtnetworkauth.android_armv7/installscript.qs
[6]      :/metadata/qt.591.qtvirtualkeyboard.gcc_64
[6]      :/metadata/qt.591.qtvirtualkeyboard.gcc_64/installscript.qs
[6]      :/metadata/qt.591.android_armv7
[6]      :/metadata/qt.591.android_armv7/installscript.qs
[6]      :/metadata/qt.591.qtscript.android_armv7
[6]      :/metadata/qt.591.qtscript.android_armv7/installscript.qs
[6]      :/metadata/qt.591.qtcharts.android_armv7
[6]      :/metadata/qt.591.qtcharts.android_armv7/installscript.qs
[6]      :/metadata/qt.591.qtspeech.android_armv7
[6]      :/metadata/qt.591.qtspeech.android_armv7/installscript.qs
[54] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[74] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[77] Warning: load glyph failed err=24 face=0x26eff20, glyph=0
[91] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[223] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[223] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[223] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[223] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[223] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[223] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[223] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[223] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[223] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[223] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[224] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[225] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[225] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[225] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[225] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[225] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[225] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[226] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[226] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[226] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[226] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[226] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[226] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[226] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[226] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[226] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[226] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[226] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[226] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[226] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[226] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[226] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[226] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[226] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[226] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[226] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[226] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[227] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[227] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[227] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[227] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[227] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[227] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[227] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[227] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[227] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[227] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[227] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[227] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[227] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[227] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[227] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[227] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[227] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[227] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[228] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[228] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[228] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[228] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[228] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[228] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[228] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[228] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[233] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[234] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[234] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[234] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[234] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[235] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[298] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[298] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[298] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[298] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[298] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[298] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[298] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[298] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[298] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[298] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[298] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[299] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[300] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[300] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[300] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[300] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[300] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[300] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[300] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[300] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[300] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[300] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[300] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[300] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[300] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[300] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[300] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[300] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[300] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[300] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[300] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[300] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[300] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[300] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[300] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[300] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[300] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[300] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[300] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[300] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[300] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[300] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[300] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[300] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[300] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[300] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[300] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[300] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[300] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[300] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[300] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[300] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[300] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[300] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[300] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[300] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[300] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[300] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[300] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[300] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[300] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[300] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[300] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[2055] Created question message box "cancelInstallation": "Qt 5.9.1 Question", "Do you want to quit the installer application?"
[2069] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[2069] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[2069] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[2069] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[2069] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[2069] Warning: load glyph failed err=24 face=0x26eff20, glyph=3
[2069] Warning: load glyph failed err=24 face=0x26eff20, glyph=3

[SGaist]

What kind of hardware setup do you have ? Video driver ?

[panic]

@SGaist It's a ThinkPad P50, video card is NVIDIA Quadro M2000M, driver is Nvidia 375

➜  ~ neofetch                  
            .-/+oossssoo+/-.               ty@nil 
        `:+ssssssssssssssssss+:`           ------ 
      -+ssssssssssssssssssyyssss+-         OS: Ubuntu 16.04.3 LTS x86_64 
    .ossssssssssssssssssdMMMNysssso.       Model: 20ENCTO1WW ThinkPad P50 
   /ssssssssssshdmmNNmmyNMMMMhssssss/      Kernel: 4.10.0-30-generic 
  +ssssssssshmydMMMMMMMNddddyssssssss+     Uptime: 1 day, 2 hours, 48 mins 
 /sssssssshNMMMyhhyyyyhmNMMMNhssssssss/    Packages: 2942 
.ssssssssdMMMNhsssssssssshNMMMdssssssss.   Shell: zsh 5.1.1 
+sssshhhyNMMNyssssssssssssyNMMMysssssss+   Resolution: 1920x1080, 3840x2160 
ossyNMMMNyMMhsssssssssssssshmmmhssssssso   DE: Unity 
ossyNMMMNyMMhsssssssssssssshmmmhssssssso   WM: Compiz 
+sssshhhyNMMNyssssssssssssyNMMMysssssss+   WM Theme: Ambiance 
.ssssssssdMMMNhsssssssssshNMMMdssssssss.   Theme: Ambiance [GTK2/3] 
 /sssssssshNMMMyhhyyyyhdNMMMNhssssssss/    Icons: Ubuntu-mono-dark [GTK2/3] 
  +sssssssssdmydMMMMMMMMddddyssssssss+     Terminal: upstart 
   /ssssssssssshdmNNNNmyNMMMMhssssss/      CPU: Intel Xeon E3-1505M v5 (8) @ 3.700GHz 
    .ossssssssssssssssssdMMMNysssso.       GPU: NVIDIA Quadro M2000M 
      -+sssssssssssssssssyyyssss+-         Memory: 5374MiB / 64334MiB 
        `:+ssssssssssssssssss+:` 
            .-/+oossssoo+/-.                                       


➜  ~ lspci -nnk | grep -i vga -A3                      
01:00.0 VGA compatible controller [0300]: NVIDIA Corporation GM107GLM [Quadro M2000M] [10de:13b0] (rev a2)
        Subsystem: Lenovo GM107GLM [Quadro M2000M] [17aa:2230]
        Kernel driver in use: nvidia
        Kernel modules: nvidiafb, nouveau, nvidia_375_drm, nvidia_375
➜  ~ _ lshw -c video
  *-display               
       description: VGA compatible controller
       product: GM107GLM [Quadro M2000M]
       vendor: NVIDIA Corporation
       physical id: 0
       bus info: pci@0000:01:00.0
       version: a2
       width: 64 bits
       clock: 33MHz
       capabilities: pm msi pciexpress vga_controller bus_master cap_list rom
       configuration: driver=nvidia latency=0
       resources: irq:147 memory:b2000000-b2ffffff memory:a0000000-afffffff memory:b0000000-b1ffffff ioport:5000(size=128) memory:b3080000-b30fffff

[SGaist]

Despite the look problem, can you install Qt through the installer ?

If so, can you reproduce the problem with a default built application ?

[panic]

@SGaist No, I can not complete the installation, I can not see "next" button on login to Qt Account step, and hotkey Alt + E/N does not work.

[SGaist]

Do you have two different screens ? If so, does it do that on both ?

[panic]

Yes, I have two displays, resolutions are 1920x1080, 3840x2160 respectively. The installer UI stick out to the other display, as you can see from the screenshot above.
If I disable one of the displays (no matter which one), I still can not see next step button, but the UI no longer sticks out.

[SGaist]

Then I wonder if it's a video driver problem...