Chat feature down

mrjj · wrote on 21 May 2016, 13:21

@Wieland
ok. I ask some other on chat, so its not all servers or profiles thats affected.

kshegunov · wrote on 21 May 2016, 13:21

@Wieland
You appear to be online in my chat window ... :)
Strange stuff.

? Offline · wrote on 21 May 2016, 13:31

Seems like chat does work in principal but only the button on the top doesn't work. I can on the otherhand click on someone's nick here and then select "chat" and that works.

SGaist · wrote on 21 May 2016, 22:45

Hi,

Same here but for a longer time.

? Offline · wrote on 22 May 2016, 17:29

Works again \o/

SGaist · 22 May 2016, 20:52

Lucky guy !

? Offline · S SGaist 22 May 2016, 20:40

@SGaist Do you still have problems with this?

SGaist · 22 May 2016, 21:09

Yep, it's been a while, only way to start a chat is to go the profile page of the person. Also, after a few seconds as I try to open the chat bubble menu I'm greeted by a "Forum Updated" message.

? Offline · S SGaist 22 May 2016, 20:57

@SGaist Maybe someone in charge has the mercy to reboot the offending server :) @tekojo

tekojo · wrote on 23 May 2016, 06:58

I'll ask for someone to look into it.

ollipuu · 24 May 2016, 14:40

Hi folks, there was some insufficient data validation in NodeBB that caused the application crash when fetching recent chats. The validation code is now improved and the crash shouldn't happen anymore. We'll see whether that was enough or is the original data fetched from our Mongo instances somehow invalid. Our database host had some replication problems a while ago and that could explain why some users have issues and some don't.

But if you still keep having issues, please let us know.

mrjj · wrote on 24 May 2016, 09:46

Hail the server dude \o/ :)

SGaist · wrote on 24 May 2016, 09:47

+1 !

Looks like my chat menu is working again !

Thanks @ollipuu :)

? Offline · wrote on 24 May 2016, 14:40

@ollipuu Thank you!