[Bug] Report function doesn't work

loladiro

I wanted to use the report feature in the forum to report a message as spam. However I got the following email telling me that the message could not be delivered (I replaced my email adress by MY_EMAIL):
[quote]
This is the mail system at host vifsla.nokia.kunder.linpro.no.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to <postmaster>

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

               The mail system

alexandra.leisse@nokia.com: host mx2.nokia.com[147.243.177.58] said: 551
5.0.0 DKIM or SPF failed (in reply to end of DATA command)

qt-devnet@nokia.com: host mx2.nokia.com[147.243.177.58] said: 551 5.0.0 DKIM
or SPF failed (in reply to end of DATA command)

Reporting-MTA: dns; vifsla.nokia.kunder.linpro.no
X-Postfix-Queue-ID: 90778285E4
X-Postfix-Sender: rfc822; MY_EMAIL
Arrival-Date: Sat, 11 Jun 2011 04:59:53 +0200 (CEST)

Final-Recipient: rfc822; alexandra.leisse@nokia.com
Action: failed
Status: 5.0.0
Remote-MTA: dns; mx2.nokia.com
Diagnostic-Code: smtp; 551 5.0.0 DKIM or SPF failed

Final-Recipient: rfc822; qt-devnet@nokia.com
Action: failed
Status: 5.0.0
Remote-MTA: dns; mx2.nokia.com
Diagnostic-Code: smtp; 551 5.0.0 DKIM or SPF failed
[/quote]

troubalex

Hum. That would explain the silence in my inbox. Direct emails to both addresses work just fine.

We'll look into it. Thanks for reporting!

lgeyer

Should this issue be solved? I still receive this undeliverable messages when using the report function.

Due to "recent events":http://developer.qt.nokia.com/member/18039 - should the report function be used to report spam too?

andre

I am going to to delete all the offending messages of this user. Alexandra, please ban the user.

andre

Hmmm... THis is funny. The user actually seems to have two non-spam posts as well? I left those, but I have deleted four or five spam messages (both complete topics and messages inside other topics) from him.

troubalex

Odd. I received reports. I'll poke Gurudutt about it.

And when it comes to spam: absolutely, please report it!

Even if the moderators see the posts as well and delete them I'd like to know. Otherwise it's really hard to find out which users to ban for spamming.

andre

What I usually do in those cases:
Hit the report button, and copy the user URL into it, and a sample of the spam (like the offending spam link & text). Then, at the end, I add "deleted by Andre", send the report, and then go ahead actually deleting the spam message. That way, the superadmins still have access to the important information, but the spam remains on the site as short as possible.

gurudutt

I just did quick test with our test user which have zero point .... but I didn't received message above ... I am doing further investigation and I will get back asap.

goetz

I regularly report SPAM a couple of times a week and I never had problems recently. Maybe some too fast reporting of SPAM made the mail filter think that someone is sending SPAM to the superadmins? :-)

lgeyer

I just tried to report "Gurudutts post":http://developer.qt.nokia.com/forums/viewthread/6719/#57008 and I received the following mail (if you need any further details please let me know).
[quote]This is the mail system at host vifsla.nokia.kunder.linpro.no.

I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to <postmaster>

If you do so, please include this problem report. You can delete your own text from the attached returned message.

               The mail system

alexandra.leisse@nokia.com: host mx1.nokia.com[147.243.142.136] said: 551
5.0.0 DKIM or SPF failed (in reply to end of DATA command)

qt-devnet@nokia.com: host mx1.nokia.com[147.243.142.136] said: 551 5.0.0 DKIM
or SPF failed (in reply to end of DATA command)
[/quote]
details.txt
[quote]
Reporting-MTA: dns; vifsla.nokia.kunder.linpro.no
X-Postfix-Queue-ID: 357E928793
X-Postfix-Sender: rfc822; <EDITED>
Arrival-Date: Fri, 23 Sep 2011 12:27:04 +0200 (CEST)

Final-Recipient: rfc822; alexandra.leisse@nokia.com
Action: failed
Status: 5.0.0
Remote-MTA: dns; mx1.nokia.com
Diagnostic-Code: smtp; 551 5.0.0 DKIM or SPF failed

Final-Recipient: rfc822; qt-devnet@nokia.com
Action: failed
Status: 5.0.0
Remote-MTA: dns; mx1.nokia.com
Diagnostic-Code: smtp; 551 5.0.0 DKIM or SPF failed
[/quote]
Reported Content
[quote]Someone reported content on Qt Developer Network

Reported Content: http://developer.qt.nokia.com/forums/viewreply/57008
Report Time: 2011-09-23 12:27

This content was reported by:

Name (member_id): Lukas Geyer (11813)
Profile: http://developer.qt.nokia.com/member/11813
IP: 178.73.217.85
E-Mail: <EDITED>

Message

This is just a test report to test the report function as discussed in http://developer.qt.nokia.com/forums/viewthread/6719/.

=================================================================

Author of the content is :

Screen Name (member_id): 4 (4)
Profile: http://developer.qt.nokia.com/member/4

Content :

I just did quick test with our test user which have zero point .... but I didn't received message above ... I am doing further investigation and I will get back asap.
.
[/quote]

gurudutt

Hi Lukas Geyer,

Thank you for details.

We have some clue about the issue and we are looking in to solution.

As soon we fix it I will ask you to test it.

lgeyer

Should this have been fixed? I just wanted to mention that I still recieve those <code>5.0.0 DKIM or SPF failed (in reply to end of DATA command)</code> mails.

gurudutt

Hi Lukas,

We know the real cause of this issue and it is some hosting and domain related issue, but I have some limitation here and it is dependent task in fact before fixing this we are facing some political challenges, I can assure that this shouldn't take long to fix it but of-course I can't give you timeline here.
I am sorry for delay here and I hope I will resolve this issue soon.

lgeyer

No worries! I just stumbled upon it a few hours ago and I thought I'm going to refresh this thread so it won't get lost. I can live perfectly without it - thankfully there isn't much to report here ;-)

DerManu

Just for Info, the problem persists.

I tried to report a spam thread and received the already quoted "Undelivered Mail Returned to Sender" notification to my e-mail account.

goetz

Just tried it right now, I only get two out of office notifications.

DerManu

This is what I get (also twice):
@
This is the mail system at host tufsla.qtproject.c.bitbit.net.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to <postmaster>

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

               The mail system

alexandra.leisse@nokia.com: host mx2.nokia.com[147.243.177.58] said: 551
5.0.0 SPF failed (in reply to end of DATA command)

Reporting-MTA: dns; tufsla.qtproject.c.bitbit.net
X-Postfix-Queue-ID: 9728A9899E
X-Postfix-Sender: rfc822; my mail here
Arrival-Date: Sun, 1 Jul 2012 09:16:52 +0200 (CEST)

Final-Recipient: rfc822; alexandra.leisse@nokia.com
Action: failed
Status: 5.0.0
Remote-MTA: dns; mx2.nokia.com
Diagnostic-Code: smtp; 551 5.0.0 SPF failed
@

andre

Yes, the problem is Alexandra left Nokia. I also reported this.

gurudutt

oops :(

I am looking into this .... brb soon

gurudutt

I have removed email of Alexandra from system now.
if you still get this issue please inform here I will do further investigation.