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download.qt.io down?

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  • M mcallegari79

    Sometimes it's unreachable, sometimes it is very slow, so trying to download packages cause a timeout therefore failure.
    Right now for example it is working as expected.
    This is the action I am using: https://github.com/jurplel/install-qt-action
    Also, this morning the official Qt Maintenance Tool was not able to download anything either.
    Mirrors don't solve the issue.

    Axel SpoerlA Offline
    Axel SpoerlA Offline
    Axel Spoerl
    Moderators
    wrote on last edited by
    #9

    @mcallegari79 said in download.qt.io down?:

    Mirrors don't solve the issue.

    That tells me, you have tried multiple mirrors and you still encounter download problems.
    Looks like a local network / firewall / internet problem. Our download site has been up all the time, since this thread was started.

    Software Engineer
    The Qt Company, Oslo

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    • S Offline
      S Offline
      StevenNH
      wrote on last edited by StevenNH
      #10

      @Axel-Spoerl The site is down right now (and for the last few days) for me here in NH. As someone else stated, it's up for a minute, then gone again, but mostly gone.

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      • Axel SpoerlA Offline
        Axel SpoerlA Offline
        Axel Spoerl
        Moderators
        wrote on last edited by
        #11

        @StevenNH
        No idea what NH is.
        I am in Oslo and the site is up.

        image.png

        Software Engineer
        The Qt Company, Oslo

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        • M Offline
          M Offline
          mcallegari79
          wrote on last edited by
          #12

          I have tried from two different locations (at home and at work) and from GitHub.
          If 3 locations are not enough to tell the truth then I give up with this. Bye

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          • Axel SpoerlA Offline
            Axel SpoerlA Offline
            Axel Spoerl
            Moderators
            wrote on last edited by
            #13

            @mcallegari79 If only I knew, where home and work is for you....
            Home and work is Oslo for me and all I can say is: The site is up and running, no interruptions.

            Software Engineer
            The Qt Company, Oslo

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            • S Offline
              S Offline
              StevenNH
              wrote on last edited by StevenNH
              #14

              My co-workers in Boston are seeing the same thing. The site is up and down. I'm not sure if there is a networking issue somewhere. The site was down for me at 5AM EST, and is back up now, but it's been going up and down. Our github runners have been failing off and on for the past few days (new problem).
              image.png

              Sorry, NH is New Hampshire, USA, Seeing the same in Boston USA.

              Axel SpoerlA 1 Reply Last reply
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              • S StevenNH

                My co-workers in Boston are seeing the same thing. The site is up and down. I'm not sure if there is a networking issue somewhere. The site was down for me at 5AM EST, and is back up now, but it's been going up and down. Our github runners have been failing off and on for the past few days (new problem).
                image.png

                Sorry, NH is New Hampshire, USA, Seeing the same in Boston USA.

                Axel SpoerlA Offline
                Axel SpoerlA Offline
                Axel Spoerl
                Moderators
                wrote on last edited by
                #15

                @StevenNH said in download.qt.io down?:

                NH is New Hampshire

                Oh, forgive my ignorance :-)
                It seems like something along the way from Scandinavia to the US then.
                That would explain the intermittent behavior.
                The connection is pretty consistent and fast here in Norway.
                To which IP address does download.qt.io resolve at your end?

                axel@axelsqt:~> ping download.qt.io
                PING download.qt.io (77.86.162.2) 56(84) bytes of data.
                64 bytes from 77.86.162.2: icmp_seq=1 ttl=52 time=22.3 ms
                64 bytes from 77.86.162.2: icmp_seq=2 ttl=52 time=20.8 ms
                64 bytes from 77.86.162.2: icmp_seq=3 ttl=52 time=24.5 ms
                64 bytes from 77.86.162.2: icmp_seq=4 ttl=52 time=21.0 ms
                64 bytes from 77.86.162.2: icmp_seq=5 ttl=52 time=22.0 ms
                64 bytes from 77.86.162.2: icmp_seq=6 ttl=52 time=20.9 ms
                64 bytes from 77.86.162.2: icmp_seq=7 ttl=52 time=22.3 ms
                64 bytes from 77.86.162.2: icmp_seq=8 ttl=52 time=21.0 ms
                64 bytes from 77.86.162.2: icmp_seq=9 ttl=52 time=21.7 ms
                64 bytes from 77.86.162.2: icmp_seq=10 ttl=52 time=24.6 ms
                64 bytes from 77.86.162.2: icmp_seq=11 ttl=52 time=21.9 ms
                64 bytes from 77.86.162.2: icmp_seq=12 ttl=52 time=22.5 ms
                64 bytes from 77.86.162.2: icmp_seq=13 ttl=52 time=21.0 ms
                ^C
                --- download.qt.io ping statistics ---
                13 packets transmitted, 13 received, 0% packet loss, time 12013ms
                rtt min/avg/max/mdev = 20.843/22.051/24.624/1.217 ms
                ``

                Software Engineer
                The Qt Company, Oslo

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                • S Offline
                  S Offline
                  StevenNH
                  wrote on last edited by StevenNH
                  #16

                  Ping gets me 77.86.162.2. Right now I can ping, but the site won't load.

                  Pinging download.qt.io [77.86.162.2] with 32 bytes of data:
                  Reply from 77.86.162.2: bytes=32 time=112ms TTL=47
                  Reply from 77.86.162.2: bytes=32 time=118ms TTL=47
                  Reply from 77.86.162.2: bytes=32 time=117ms TTL=47
                  Reply from 77.86.162.2: bytes=32 time=111ms TTL=47

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                  • D Offline
                    D Offline
                    david sastre
                    wrote on last edited by
                    #17

                    Same issue for me here for the past 2 days. I am in Spain.

                    ping download.qt.io
                    PING download.qt.io (77.86.162.2) 56(84) bytes of data.
                    64 bytes from 77.86.162.2 (77.86.162.2): icmp_seq=1 ttl=48 time=73.6 ms

                    That is what I get, however accessing the url in browser or wget does not work. I noticed this because my github CI workflows were failing, I guess its servers are in the US, although I couldn't say for sure.

                    Thanks for the attention Alex.

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                    • Axel SpoerlA Offline
                      Axel SpoerlA Offline
                      Axel Spoerl
                      Moderators
                      wrote on last edited by
                      #18

                      That seems to be depending on the location.
                      It's offline in Berlin as well.

                      Software Engineer
                      The Qt Company, Oslo

                      S 1 Reply Last reply
                      0
                      • Axel SpoerlA Axel Spoerl

                        That seems to be depending on the location.
                        It's offline in Berlin as well.

                        S Offline
                        S Offline
                        StevenNH
                        wrote on last edited by StevenNH
                        #19

                        @Axel-Spoerl said in download.qt.io down?:

                        That seems to be depending on the location.
                        It's offline in Berlin as well.

                        It's odd that ping works but the site does not. That would seem to imply something flaky on the server, or selective port blocking?

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                        • P Offline
                          P Offline
                          PPRiphagen
                          wrote on last edited by
                          #20

                          Just to add to the story that here in the Netherlands it's the same, ping is fine, website is down.
                          Our azure pipelines experience the same issue.

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                          • Axel SpoerlA Offline
                            Axel SpoerlA Offline
                            Axel Spoerl
                            Moderators
                            wrote on last edited by
                            #21

                            Unfortunately confirm outages, which are caused by traffic overload. Gravity may vary from region to region.
                            This only affects opensource downloads. Switching mirrors solves the problem, unless those mirrors are also affected. We have no visibility on those, however.

                            Commercial downloads via https://account.qt.io/s/downloads are unaffected and work everywhere without issues.

                            Software Engineer
                            The Qt Company, Oslo

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                            • Axel SpoerlA Offline
                              Axel SpoerlA Offline
                              Axel Spoerl
                              Moderators
                              wrote on last edited by
                              #22

                              I have posted a current mirror list on the development mailing list (can't upload html files here).

                              Software Engineer
                              The Qt Company, Oslo

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                              • Pl45m4P Offline
                                Pl45m4P Offline
                                Pl45m4
                                wrote on last edited by Pl45m4
                                #23

                                Just to report back:
                                download.qt.io up and stable
                                (Northrhine-Westphalia region, Germany, 60km from Dutch border)
                                (Weird that @PPRiphagen also reports outages)

                                @Axel-Spoerl how can the location make a difference whether the site/resources are reachable or not?!
                                If the host itself is ping-able there must be some webserver/service (or port) issue so the page isn't provided properly?!


                                If debugging is the process of removing software bugs, then programming must be the process of putting them in.

                                ~E. W. Dijkstra

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                                • Axel SpoerlA Offline
                                  Axel SpoerlA Offline
                                  Axel Spoerl
                                  Moderators
                                  wrote on last edited by
                                  #24

                                  Seems like an unusually high number of bots were connecting. Maybe some of them flooded internet nodes.
                                  We have shut down the web server and started it again, interrupting overboarding traffic.
                                  That has put it online again. Our IT is on it, analyzing the failure and monitoring performance.

                                  Software Engineer
                                  The Qt Company, Oslo

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                                  • F Offline
                                    F Offline
                                    Firewave
                                    wrote on last edited by
                                    #25

                                    Seems like an unusually high number of bots were connecting. Maybe some of them flooded internet nodes.

                                    Part of this might be that the caching of the jurplel/install-qt-action GitHub action is currently broken because the underlying mechanism has been sunsetted.

                                    There are also certificate issues with the https://ftp1.nluug.nl mirror.

                                    And there is a single(!) report of potentially suspicious files being served: https://www.reddit.com/r/QtFramework/comments/1k16ijb/comment/mnk5p3u/

                                    More details:
                                    https://github.com/jurplel/install-qt-action/issues/283
                                    https://github.com/jurplel/install-qt-action/issues/285
                                    https://www.reddit.com/r/QtFramework/comments/1k16ijb/any_word_on_httpsdownloadqtio/

                                    S 2 Replies Last reply
                                    0
                                    • cristian-adamC Offline
                                      cristian-adamC Offline
                                      cristian-adam
                                      wrote on last edited by
                                      #26

                                      https://web.archive.org/web/20250404053014/https://download.qt.io/static/mirrorlist/ should help when download.qt.io is down in the future.

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                                      • F Firewave

                                        Seems like an unusually high number of bots were connecting. Maybe some of them flooded internet nodes.

                                        Part of this might be that the caching of the jurplel/install-qt-action GitHub action is currently broken because the underlying mechanism has been sunsetted.

                                        There are also certificate issues with the https://ftp1.nluug.nl mirror.

                                        And there is a single(!) report of potentially suspicious files being served: https://www.reddit.com/r/QtFramework/comments/1k16ijb/comment/mnk5p3u/

                                        More details:
                                        https://github.com/jurplel/install-qt-action/issues/283
                                        https://github.com/jurplel/install-qt-action/issues/285
                                        https://www.reddit.com/r/QtFramework/comments/1k16ijb/any_word_on_httpsdownloadqtio/

                                        S Offline
                                        S Offline
                                        Steve Pritchard
                                        wrote on last edited by
                                        #27

                                        @Firewave that was my report re: malware. It could just be a false positive but it’s a strange coincidence that it happened at the same time as the network disruption. I’ve never had a problem before with my built packages

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                                        • F Firewave

                                          Seems like an unusually high number of bots were connecting. Maybe some of them flooded internet nodes.

                                          Part of this might be that the caching of the jurplel/install-qt-action GitHub action is currently broken because the underlying mechanism has been sunsetted.

                                          There are also certificate issues with the https://ftp1.nluug.nl mirror.

                                          And there is a single(!) report of potentially suspicious files being served: https://www.reddit.com/r/QtFramework/comments/1k16ijb/comment/mnk5p3u/

                                          More details:
                                          https://github.com/jurplel/install-qt-action/issues/283
                                          https://github.com/jurplel/install-qt-action/issues/285
                                          https://www.reddit.com/r/QtFramework/comments/1k16ijb/any_word_on_httpsdownloadqtio/

                                          S Offline
                                          S Offline
                                          Steve Pritchard
                                          wrote on last edited by
                                          #28

                                          @Firewave here is a helpful GitHub action fork (not mine) that fixes caching: https://github.com/Kidev/install-qt-action

                                          1 Reply Last reply
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