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[ERROR] Problem while trying to download Qt Creator (Community)

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  • Q Offline
    Q Offline
    Qrime
    wrote on last edited by Qrime
    #1

    Hello,
    i have reinstalled Windows and cant install Qt anymore, I am using the open source online installer.
    It gives me the folllowing error, retry gives me an error again.
    If someone can help me I would be very happy because I am really stuck with this! <3

    ScreenShot - 1:

    cac5ddc2-9265-4603-a6ed-e186308c9759-image.png

    ScreenShot - 2:

    ae82039c-6068-4a77-94ec-e64a45e36863-image.png

    Windows-Version:

    2ec53554-fce7-457d-aa78-803b8b9720e5-image.png

    1 Reply Last reply
    0
    • JKSHJ Offline
      JKSHJ Offline
      JKSH
      Moderators
      wrote on last edited by JKSH
      #2

      Hi @Qrime, and welcome!

      I saw 2 other reports of the same issue with Debugging Tools for Windows yesterday. However, when I tried to do a fresh installation myself, my installation succeeded without any issues.

      Could you please run the installer from the Command Prompt with the --verbose option and capture the output?

      qt-unified-windows-x86-4.1.1-online.exe --verbose > output.log
      

      Note: The log will contain some private information like your email address and your Windows username. Feel free to edit out this information before posting it.

      Qt Doc Search for browsers: forum.qt.io/topic/35616/web-browser-extension-for-improved-doc-searches

      Q 2 Replies Last reply
      0
      • JKSHJ JKSH

        Hi @Qrime, and welcome!

        I saw 2 other reports of the same issue with Debugging Tools for Windows yesterday. However, when I tried to do a fresh installation myself, my installation succeeded without any issues.

        Could you please run the installer from the Command Prompt with the --verbose option and capture the output?

        qt-unified-windows-x86-4.1.1-online.exe --verbose > output.log
        

        Note: The log will contain some private information like your email address and your Windows username. Feel free to edit out this information before posting it.

        Q Offline
        Q Offline
        Qrime
        wrote on last edited by Qrime
        #3
        This post is deleted!
        1 Reply Last reply
        0
        • JKSHJ JKSH

          Hi @Qrime, and welcome!

          I saw 2 other reports of the same issue with Debugging Tools for Windows yesterday. However, when I tried to do a fresh installation myself, my installation succeeded without any issues.

          Could you please run the installer from the Command Prompt with the --verbose option and capture the output?

          qt-unified-windows-x86-4.1.1-online.exe --verbose > output.log
          

          Note: The log will contain some private information like your email address and your Windows username. Feel free to edit out this information before posting it.

          Q Offline
          Q Offline
          Qrime
          wrote on last edited by
          #4

          @JKSH Hello thank you, i got the logs. I cant post it or upload it here. I uploaded it on my Cloud.

          Download the logs: https://cloud.qrime.de/index.php/s/pfZ7j7qwNKEDDWF

          JKSHJ 1 Reply Last reply
          1
          • Q Qrime

            @JKSH Hello thank you, i got the logs. I cant post it or upload it here. I uploaded it on my Cloud.

            Download the logs: https://cloud.qrime.de/index.php/s/pfZ7j7qwNKEDDWF

            JKSHJ Offline
            JKSHJ Offline
            JKSH
            Moderators
            wrote on last edited by
            #5

            @Qrime said in [ERROR] Problem while trying to download Qt Creator (Community):

            @JKSH Hello thank you, i got the logs. I cant post it or upload it here. I uploaded it on my Cloud.

            Download the logs: https://cloud.qrime.de/index.php/s/pfZ7j7qwNKEDDWF

            Thanks for providing your log! I've forwarded it to Qt Support and they asked you to try the following:

            1. Try running the installer again
            2. When the error dialog appears, leave it open.
            3. Go to C:\Users\<USERNAME>\AppData\Local\Temp\ and search for 2019-11-07-0X64 Debuggers And Tools-x64_en-us.7z.sha1. Open it with a text editor and copy its value. (I just tried it and the value I see is 9d9a30894f7620fdceecfa88e5e36728d8d5fcdc -- is yours the same?)

            After that, re-run your installer again but this time choose Custom Installation and deselect Qt >
            Developer and Designer Tools > Debugging Tools for Windows
            . Does this allow you to complete the installation?

            Qt Doc Search for browsers: forum.qt.io/topic/35616/web-browser-extension-for-improved-doc-searches

            Q 2 Replies Last reply
            0
            • JKSHJ JKSH

              @Qrime said in [ERROR] Problem while trying to download Qt Creator (Community):

              @JKSH Hello thank you, i got the logs. I cant post it or upload it here. I uploaded it on my Cloud.

              Download the logs: https://cloud.qrime.de/index.php/s/pfZ7j7qwNKEDDWF

              Thanks for providing your log! I've forwarded it to Qt Support and they asked you to try the following:

              1. Try running the installer again
              2. When the error dialog appears, leave it open.
              3. Go to C:\Users\<USERNAME>\AppData\Local\Temp\ and search for 2019-11-07-0X64 Debuggers And Tools-x64_en-us.7z.sha1. Open it with a text editor and copy its value. (I just tried it and the value I see is 9d9a30894f7620fdceecfa88e5e36728d8d5fcdc -- is yours the same?)

              After that, re-run your installer again but this time choose Custom Installation and deselect Qt >
              Developer and Designer Tools > Debugging Tools for Windows
              . Does this allow you to complete the installation?

              Q Offline
              Q Offline
              Qrime
              wrote on last edited by
              #6

              @JKSH
              Step 3 -> Yes its the same.

              Removing Developer and Designer Tools > Debugging Tools for Windows worked for me. Can I still use the debugger without that?

              JKSHJ 1 Reply Last reply
              0
              • JKSHJ JKSH

                @Qrime said in [ERROR] Problem while trying to download Qt Creator (Community):

                @JKSH Hello thank you, i got the logs. I cant post it or upload it here. I uploaded it on my Cloud.

                Download the logs: https://cloud.qrime.de/index.php/s/pfZ7j7qwNKEDDWF

                Thanks for providing your log! I've forwarded it to Qt Support and they asked you to try the following:

                1. Try running the installer again
                2. When the error dialog appears, leave it open.
                3. Go to C:\Users\<USERNAME>\AppData\Local\Temp\ and search for 2019-11-07-0X64 Debuggers And Tools-x64_en-us.7z.sha1. Open it with a text editor and copy its value. (I just tried it and the value I see is 9d9a30894f7620fdceecfa88e5e36728d8d5fcdc -- is yours the same?)

                After that, re-run your installer again but this time choose Custom Installation and deselect Qt >
                Developer and Designer Tools > Debugging Tools for Windows
                . Does this allow you to complete the installation?

                Q Offline
                Q Offline
                Qrime
                wrote on last edited by
                #7

                @JKSH I also cant download more versions, getting error "cant load/find path in system" etc while downloading

                1 Reply Last reply
                0
                • Q Qrime

                  @JKSH
                  Step 3 -> Yes its the same.

                  Removing Developer and Designer Tools > Debugging Tools for Windows worked for me. Can I still use the debugger without that?

                  JKSHJ Offline
                  JKSHJ Offline
                  JKSH
                  Moderators
                  wrote on last edited by
                  #8

                  @Qrime said in [ERROR] Problem while trying to download Qt Creator (Community):

                  Step 3 -> Yes its the same.

                  Great, thanks for checking.

                  This is a very weird issue.

                  Removing Developer and Designer Tools > Debugging Tools for Windows worked for me. Can I still use the debugger without that?

                  You will need to install Debugging Tools for Windows to use the CDB debugger, I'm afraid.

                  I also cant download more versions, getting error "cant load/find path in system" etc while downloading

                  I haven't seen this one before. Can you please post a screenshot and another --verbose log?

                  Just to be sure: To add more versions to an existing installation, you wouldn't run qt-unified-windows-x86-4.1.1-online.exe anymore. Instead, you would run C:\Qt\MaintenanceTool.exe (assuming you installed to the default location)

                  MaintenanceTool.exe --verbose > output.log
                  

                  Qt Doc Search for browsers: forum.qt.io/topic/35616/web-browser-extension-for-improved-doc-searches

                  Q 1 Reply Last reply
                  0
                  • JKSHJ JKSH

                    @Qrime said in [ERROR] Problem while trying to download Qt Creator (Community):

                    Step 3 -> Yes its the same.

                    Great, thanks for checking.

                    This is a very weird issue.

                    Removing Developer and Designer Tools > Debugging Tools for Windows worked for me. Can I still use the debugger without that?

                    You will need to install Debugging Tools for Windows to use the CDB debugger, I'm afraid.

                    I also cant download more versions, getting error "cant load/find path in system" etc while downloading

                    I haven't seen this one before. Can you please post a screenshot and another --verbose log?

                    Just to be sure: To add more versions to an existing installation, you wouldn't run qt-unified-windows-x86-4.1.1-online.exe anymore. Instead, you would run C:\Qt\MaintenanceTool.exe (assuming you installed to the default location)

                    MaintenanceTool.exe --verbose > output.log
                    
                    Q Offline
                    Q Offline
                    Qrime
                    wrote on last edited by
                    #9

                    @JKSH yes i used maintance tool, it worked now. But i had to install Version one by one. It didnt let me install multiple ones in one round.

                    JKSHJ 1 Reply Last reply
                    1
                    • Q Qrime

                      @JKSH yes i used maintance tool, it worked now. But i had to install Version one by one. It didnt let me install multiple ones in one round.

                      JKSHJ Offline
                      JKSHJ Offline
                      JKSH
                      Moderators
                      wrote on last edited by
                      #10

                      @Qrime said in [ERROR] Problem while trying to download Qt Creator (Community):

                      yes i used maintance tool, it worked now. But i had to install Version one by one. It didnt let me install multiple ones in one round.

                      I'm glad you're able to install Qt now.

                      Any luck installing Debugging Tools for Windows?

                      Qt Doc Search for browsers: forum.qt.io/topic/35616/web-browser-extension-for-improved-doc-searches

                      1 Reply Last reply
                      0

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