download.qt.io is down ?

french0_0

@alluLinger This morning ( 6 hours ago) I had no problems using the server, as I used the online installer and that installer was able to contact the server since I did a successful install.
However, it appears completely down for a steady 2 hours now.

Alex-sw30

The server is currently down for me. I need the offline installer in order to get version 5.12.10 and cannot reach it. Is there any indication of when this will be back up?

Thelvaen_Mandel

I kinda hacked my command line installation on Linux with the below command:

./qt-unified-linux-x64-4.0.1-online.run in --at 'http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/desktop/tools_telemetry/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/android/qt6_60_preview/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/addons/qtnetworkauth/main/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/desktop/qt5_51210_src_doc_examples/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/android/qt6_601/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/android/qt6_600/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/desktop/qt5_5132/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/desktop/qt6_60_preview/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/android/qt5_5152/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/addons/qtimageformats/6.0.0/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/android/qt5_5151/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/desktop/tools_telemetry_preview/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/android/qt6_600_arm64_v8a/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/android/qt5_5150/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/android/qt6_601_armv7/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/desktop/qt5_5152_src_doc_examples/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/android/qt6_601_arm64_v8a/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/desktop/qt5_5122_src_doc_examples/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/desktop/qt5_5150_wasm/','http://ftp.fau.de/qtproject/online/qtsdkrepository/default_install/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/desktop/tools_qt3dstudio_openglruntime_270/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/android/tools_qt3dstudio_openglruntime_270_5150/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/android/qt5_51210/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/desktop/tools_qtcreator_preview/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/android/qt5_5125/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/android/qt6_600_x86/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/android/qt5_5124/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/android/qt5_5123/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/android/qt5_5122/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/desktop/qt5_5152_wasm/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/desktop/preview_main_node/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/desktop/qt5_5142/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/desktop/qt5_5142_wasm/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/desktop/tools_cmake/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/desktop/qt5_5142_src_doc_examples/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/android/tools_qt3dstudio_openglruntime_270/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/desktop/qt5_5151_src_doc_examples/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/desktop/tools_maintenance/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/desktop/qt6_601_src_doc_examples/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/desktop/tools_generic/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/desktop/qt5_5151_wasm/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/addons/qt3d/main/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/desktop/tools_openssl_x64/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/android/qt6_600_armv7/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/addons/qt3d/6.0.0/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/addons/qtimageformats/main/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/desktop/qt5_5124_src_doc_examples/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/desktop/tools_ifw/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/desktop/qt6_601/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/desktop/tools_qt3dstudio_openglruntime_280/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/desktop/qt6_600/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/desktop/qt5_5132_wasm/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/android/qt5_5132/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/desktop/tools_qtdesignstudio/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/conan_profiles/60x/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/android/qt5_599/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/desktop/tools_qt3dstudio_openglruntime_270_5150/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/desktop/tools_conan/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/android/tools_qt3dstudio_openglruntime_280_5151/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/desktop/qt5_5152/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/android/qt6_600_x86_64/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/desktop/qt5_5151/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/desktop/qt5_5150_src_doc_examples/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/desktop/qt5_599_src_doc_examples/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/desktop/qt5_5150/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/android/tools_qt3dstudio_openglruntime_280/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/desktop/tools_ninja/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/addons/qt_addons/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/desktop/tools_qt3dstudio_openglruntime_280_5151/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/desktop/licenses/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/android/qt6_601_x86/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/desktop/qt5_599/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/desktop/qt5_5125/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/desktop/qt5_5124/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/desktop/qt5_5123/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/desktop/qt5_5122/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/desktop/qt6_600_src_doc_examples/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/desktop/tools_qtcreator/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/android/qt5_5142/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/desktop/tools_qt3dstudio/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/desktop/tools_openssl_src/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/android/qt6_601_x86_64/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/desktop/qt5_5132_src_doc_examples/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/desktop/qt5_5125_src_doc_examples/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/desktop/qt5_51210/','http://ftp.fau.de/qtproject/online/qtsdkrepository/linux_x64/addons/qtnetworkauth/6.0.0/'

As far as I can tell, it's messy cause it's installing way too much feature but ... at least I can install it and remove unwanted features with the MaintenanceTool once its installed.

nadim-asad

17 hours since first reported and still down. Is there any reason for such prolonged downtime?

SGaist

Yes, see the corresponding thread on the interest mailing list.

The cloud service provider is having severe hard drive failure.

cpecue

@SGaist They say that the online installer is not affected and can use mirrors. Where can this be found? I could not install it using the installer.

Alex-sw30

@SGaist great find. It seems that the mirror list is part of the same server as the downloads (lol). We should try to post that link here whenever it is found.

nadim-asad

@Alex-sw30 From https://lists.qt-project.org/pipermail/interest/2021-January/036249.html

https://qt-mirror.dannhauer.de/
https://www.funet.fi/pub/mirrors/download.qt-project.org/
https://ftp.fau.de/qtproject/

EDIT: All 3 mentioned doesn't seem to be even working with the latest online installer for me. LMK if they end up working for anyone else.

cpecue

@nadim-asad They say "or just use the online installer"... That doesn't work...

nadim-asad

@cpecue Online Installer will keep failing with "Cannot retrieve remote tree ." as it cannot even access the mirrorlist which is located in download.qt.io. Whoever made that comment didn't check before commenting.

cpecue

@nadim-asad I was able to flick on the link and download one of the versions. I am not sure if there is anything else to do.

Alex-sw30

@nadim-asad Thanks! That's the update that I was looking for. For the lazy:

https://qt-mirror.dannhauer.de/official_releases/qt/5.12/5.12.10/

Thelvaen_Mandel

@cpecue said in download.qt.io is down ?:

@nadim-asad They say "or just use the online installer"... That doesn't work...

@nadim-asad said in download.qt.io is down ?:

@cpecue Online Installer will keep failing with "Cannot retrieve remote tree ." as it cannot even access the mirrorlist which is located in download.qt.io. Whoever made that comment didn't check before commenting.

You can make the online installer "work" with the command line if you're running Linux (don't know for Windows/MacOS, but it's easy to check).

haozia

This post is deleted!

Sai_b

hi looks like im also unable to download qt. in the setup page, i always get this error: Cannot retrive remote tree .

cpecue

@Sai_b It is on their end.

Lashinov

@Sai_b I have the same situation 8hrs ago till now.

Blaz

Can confirm! Tried yesterday afternoon and this morning, and the entire thing is (still) completely unresponsive even to ping.

$ ping download.qt.io

Pinging download.qt.io [77.86.229.90] with 32 bytes of data:
Request timed out.

KroMignon

@Blaz Qt infrastructure has a main failure.

On Qt Mailings Tuuka Turunen has written:

Update on the status. The downtime is caused by severe disk system failure at our cloud service provider. The service provider has notified us that they will not be able to repair the disk systems during today.

Two important servers related to open-source package delivery are affected (download frontend and delivery system master). Mirrors are not affected, so online installer works and also offline packages can be downloaded directly from the mirrors. Commercial package distribution is done via a different system, which is not affected by this.

You can try to use those mirrors:

JKSH

@KroMignon said in download.qt.io is down ?:

You can try to use those mirrors:

https://qt-mirror.dannhauer.de/

https://www.funet.fi/pub/mirrors/download.qt-project.org/

https://ftp.fau.de/qtproject/

Thanks, @KroMignon. Note that the mirrors are only useful if you're downloading an Offline installer (Qt <= 5.14.2). The Online installer needs to connect to download.qt.io so it won't work.