Transferral to JIRA Cloud has caused SSO authentication to prevent me accessing my previous account.

RokeJulianLockhart

Context

After bypassing jira.atlassian.com/browse/ID-9038, then QTJIRA-416, I now see something very similar to moodle.org/mod/forum/discuss.php?d=469570&parent=1885343: when I access qt-project.atlassian.net/issues/?filter=-2, I don't see what issues/?jql=reporter%20%3D%20712020%3A7bee7586-ea5a-4787-a8f0-6ddbc4c60ce4 returns. Instead, I see issues/?jql=reporter%20%3D%2060ed8e7ff664300069c9cc37.

Potential Solutions

If anyone else is in this predicament, I believe that:

One can authenticate with their previous e-mail address, which shall cause the JIRA Server account that's been migrated to a JIRA Cloud account to become accessible. However, I leant that from the aforecited Moodle transfer, so I don't know whether it not being bound to your Qt SSO shall matter. I'll verify when I'm able to.
If not, I suppose that I need to ascertain where to file a ticket to have my JIRA tickets transferred to my new Atlassian account, that is bound to my Qt SSO.

RokeJulianLockhart

@aha_1980, thanks. If you can replace that with the text/plain content of the .eml file, that might be more useful, since I'd have a better idea of who sent it.

Otherwise, ⪆ #For_migrated_users at the cited wiki.qt.io/index.php?title=Jira_Cloud_migration&oldid=45055 appears to explain why I didn't see this:

Note that not all accounts on bugreports.qt.io were migrated because Atlassian employs email filtering which prevents usage of certain email domains (e.g. one-time mailer domains).

...as if that's acceptable.

Regardless, I attempted to add my Qt SSO e-mail address at id.atlassian.com/manage-profile/email#settings-new-email-field-uid10. However, it merely returned:

Your email change request could not be processed because w3k98eqp@rokejulianlockhart.addy.io is already associated with another Atlassian account.

Therefore, I've filed:

...to have my tickets transferred from my old account to my new account.

aha_1980

Hi @RokeJulianLockhart

This mail arrived some hours ago:

"""
Hi

The Jira Open Source project migration was completed. All Jira services resume under https://qt-project.atlassian.net.

You will need your Qt Account and Atlassian account credentials. Users with active edit/comment history should have received an email invitation from me via id.atlassian.net. Please check your inbox/spam. If not, simply sign up for an Atlassian account with the same email as your Qt Account.

Please see https://wiki.qt.io/Jira_Cloud_migration for first details.

For support requests please use one of the following channels:

Jira Admin Support in Jira itself
jira-admin@qt-project.org

--
Alex

P.S. In anticipation of quite a few support requests, we will handle requests which are already covered by the above wiki with much lower priority. Therefore please check the wiki first before filing a request. We appreaciate your consideration.
"""

I read the wiki page and then registered with my previous mail under https://qt-project.atlassian.net and everything works good so far. I see all my issues (created and assigned) so I'd say give it a try.

Regards

RokeJulianLockhart