FAQ: What am I missing?

fcrochik · wrote on 17 Dec 2010, 20:26

I have to say: I am lost!

How is the FAQ content generated? How is the FAQ differ from the Forum? Is the FAQ just another view of the forum?

giesbert · wrote on 17 Dec 2010, 20:29

The FAQ is generated from the support database of the Trolls. It is not editable by the DevNet users.

vcsala · wrote on 17 Dec 2010, 20:30

In most cases if you ask a question in the FAQ section you are kindly directed to the forum (by one of the old members/TROLLs). So it is definitely not the forum. But I am also interested how the questions are generated? (I was thinking on the same this morning when I've read through the FAQ)

goetz · wrote on 17 Dec 2010, 20:30

Seems to be a FAQ itself :-)

DenisKormalev · wrote on 17 Dec 2010, 20:31

It was answered couple of times AFAIR :) FAQ is generated from trolls internal database and it really differs from forum.

UPD. wow. 4 answers in a row in one minute

vcsala · wrote on 17 Dec 2010, 20:32

[quote author="Gerolf Reinwardt" date="1292617784"]The FAQ is generated from the support database of the Trolls. It is not editable by the DevNet users.[/quote]

What is very strange is the big difference in granurality (specificness, detailness) among the questions.

giesbert · wrote on 17 Dec 2010, 20:33

There was already a thread on that "here":http://developer.qt.nokia.com/forums/viewthread/1079

giesbert · wrote on 17 Dec 2010, 20:34

bq. Denis wrote:
UPD. wow. 4 answers in a row in one minute

Everyone is sitting at home and looking at the forum???

goetz · wrote on 17 Dec 2010, 20:36

[quote author="Gerolf Reinwardt" date="1292618045"]Everyone is sitting at home and looking at the forum???[/quote]

Of course :-)

giesbert · wrote on 17 Dec 2010, 20:41

What else should we do??? :-))

goetz · wrote on 17 Dec 2010, 20:42

Wait for the pizza man to ring the bell :-)

dangelog · wrote on 17 Dec 2010, 20:51

Are there any user-with-enough-privileges-editable FAQs for the forums/wiki/etc? Do you think it would be nice to have them?

fcrochik · wrote on 17 Dec 2010, 20:54

Is the FAQ only for paying customers? Where one would go to ask a question to support (instead of using the forum)?

goetz · wrote on 17 Dec 2010, 20:59

peppe, the content under menu "FAQ" is fully automatically generated from the Qt docs. The DevNet Trolls (Marius, Alexandra, Gurudutt, etc.) do not have access to change that, but can only request their colleagues.

chrochik, The FAQ is maintained manually. It surely is not based on wether you're a paying customer or not. It's based on the frequency the question is asked - hence F-AQ :-) If something pops up often enough in the various channels, I suspect the Trolls will add the topic.

giesbert · wrote on 17 Dec 2010, 21:00

Afaik the support is only for commercial customers, isn't it? And a forum is something like FAq or not?

dangelog · wrote on 17 Dec 2010, 21:01

[quote author="Volker" date="1292619597"]peppe, the content under menu "FAQ" is fully automatically generated from the Qt docs. The DevNet Trolls (Marius, Alexandra, Gurudutt, etc.) do not have access to change that, but can only request their colleagues.
[/quote]

I know that, and moreover those FAQs do not cover the forums, the wiki and so on. That's why I asked for some unofficial, user-mantained FAQs. Should I assume that there are none? If so, wouldn't it be nice to have them?

dangelog · wrote on 17 Dec 2010, 21:04

[quote author="Gerolf Reinwardt" date="1292619621"]Afaik the support is only for commercial customers, isn't it? And a forum is something like FAq or not?[/quote]

No, the forum is certainly not FAQs. OTOH, a FAQs section could be made in the wiki, and things that aren't already in the "official" FAQs and/or are related to the DevNet wiki/forums themselves could go in that section.

giesbert · wrote on 17 Dec 2010, 21:05

Ok, your point.
And perhaps a wiki page / category would make it.

stukdev · wrote on 17 Dec 2010, 21:09

What is the 'input' that create some FAQ to the troll database?

giesbert · wrote on 17 Dec 2010, 21:25

bq. Marius wrote "here":http://developer.qt.nokia.com/forums/viewthread/1079
To answer the OPs question; the FAQs are edited by the Qt Support team. And each night we get a fresh copy of their FAQ database. The actual source is in the customer support systems we use.

I’ve cleaned up some of them, removed the “please fix this / now it’s fixed” comments and removed the tag. But more work is needed there, clearly.

So it comes from the support database. And I think, the support database is dilled by supprt cases?